Description
Mediation & Pathway Support
A structured mediation service designed to open communication with your tenant, stabilise the situation, and work towards a clear, practical outcome. This service focuses on engagement, negotiation, and documented progress — giving landlords clarity and control before escalation becomes necessary.
We act as an independent intermediary to initiate contact, manage communication, and guide both parties toward a workable pathway — whether that is agreed timelines, resolution of issues, or preparing for the next legal step.
What’s Included
- Initial outreach to the tenant via email
- Professional, neutral communication positioning
- Managed email correspondence between parties
- Negotiation around timelines, expectations, and next steps
- One structured phone call (where appropriate)
- Support in agreeing a practical pathway forward
- Guidance on potential next steps based on tenant response
- Written progress and outcome report for the landlord
- Support portal access for document exchange (once details are confirmed)
When This Service Is Most Effective
- Rent arrears situations where communication has broken down
- Pre-eviction engagement before serving or progressing notices
- Tenants who are unresponsive or avoiding direct contact
- Negotiating agreed move-out timelines
- Reducing conflict and documenting reasonable landlord actions
- Creating a clear audit trail before escalation
What This Service Delivers
This service provides structure, communication, and documented progress. It helps landlords demonstrate reasonable engagement, reduces uncertainty, and often improves outcomes by opening dialogue that would otherwise not occur.
What This Service Does Not Include
- No legal representation or solicitor-led mediation
- No guarantee of tenant response or cooperation
- No enforcement of agreements reached
- No service of legal notices (e.g. Section 8 or Section 21)
- No court action or litigation support within this package
Where escalation is required, we will guide you toward the appropriate next step and relevant SOS services.
How It Works
- Submit your case details and tenant information
- We review and initiate contact with the tenant
- We manage communication and attempt engagement
- We facilitate discussion and explore viable pathways
- You receive a structured outcome report with next steps
The Landlord Association (TLA)
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