Awaab’s Law Hazard Response Procedure | RRA 2026

Why this is important for landlords

Landlords must take tenant-reported hazards seriously and respond within appropriate timescales. A clear written procedure helps demonstrate that reports are being handled properly, consistently and with due regard to tenant safety.

A documented Awaab’s Law procedure can help reduce disputes, improve repair handling and provide an audit trail if a tenant escalates a complaint to the local authority or ombudsman.

RRA 2026 compliance impact

The Renters’ Rights Act 2026 increases the importance of property standards, repairs and hazard response. Damp, mould and serious health risks are expected to receive closer scrutiny from tenants, councils and redress bodies.

Using this procedure helps landlords maintain a clear system for acknowledging reports, arranging inspections, setting out remedial actions and confirming completion in writing.

Best practice for landlords

• Ask tenants to report hazards in writing with photos where possible
• Acknowledge serious reports quickly and keep records
• Arrange inspection or contractor review where required
• Provide a written action plan and repair timescale
• Confirm completion and retain evidence in the tenancy file

A structured hazard response process protects tenants, supports compliance and gives landlords a stronger record if complaints or enforcement issues arise.