This professionally drafted Letting Agency Terms of Business Agreement from The Landlord Association (TLA) is designed for UK-based letting agents to formalise their service arrangement with landlords.
It outlines all core responsibilities, obligations, and payment terms in a clear, legally sound manner, helping avoid disputes and ensuring regulatory compliance. Whether you're a newly registered letting agent or an established property management company, using a formal terms of business agreement is a critical part of your client onboarding process.
📌 What's Included in the Agreement?
- Agent responsibilities – marketing, referencing, tenancy management, inspections
- Landlord obligations – property condition, legal documents, and communication
- Fee structures – including letting fees, management fees, and renewal charges
- Termination terms and breach conditions
- Client money handling and redress scheme compliance
- GDPR compliance, data handling and lawful basis for contact
👤 Who Should Use This Document?
- Independent letting agents operating under their own business or brand
- Large-scale property management firms onboarding new landlord clients
- Freelancers or consultants offering letting support services
- Agencies expanding their portfolio with sub-agency or partnership agreements
📅 When to Use the Terms of Business
This agreement should be signed before any property marketing or tenancy work begins. It acts as a binding contract to protect both parties and outline payment terms in writing. We recommend revisiting and renewing the agreement annually or when changing fee structures or service levels.
✅ Why This Template Stands Out
Created by legal professionals and reviewed by our solicitor partners, this agreement reflects the latest in UK letting legislation, including:
- Consumer Rights Act 2015
- Tenant Fees Act 2019
- Client Money Protection (CMP) regulations
- Right to Rent and AML responsibilities
can help agents customise this agreement, ensure clauses are enforceable, and provide advice in case of disputes.Visit our Legal Support Hub for expert guidance.
🔗 Related Resources
Every professional letting agent should operate with a signed Terms of Business Agreement. This document helps protect you from disputes, secures your fees, and demonstrates a commitment to high standards.