Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Latest TLA Updates

All News

Legal Guides

Navigate the legal aspects of renting with TLA-approved step-by-step guides. Whether you’re a landlord, tenant, or letting agent, these resources help you stay compliant and in control.

🏠

Ending a Tenancy

Learn how to end a tenancy lawfully, including notice rules, Section 21/8 usage, and check-out procedures for tenants and landlords.

💰

Deposit Disputes

Step-by-step support for challenging unfair deductions, understanding deposit protection rules, and preparing evidence for TDS or court.

📘

Renters’ Rights Bill

Explore upcoming legislative changes impacting tenancies in 2025 and 2026 including Section 21 abolishment and stronger tenant protections.

🛠

Property Disrepair

Learn your rights when a landlord fails to carry out repairs and how to raise formal complaints, seek compensation, or report hazards.

📉

Rent Arrears & Plans

How to handle rent arrears professionally—drafting payment plans, communicating with landlords, and avoiding eviction proceedings.

⚖️

Section 8 vs 21

Understand the difference between Section 8 and Section 21 notices, when each applies, and how to serve them correctly.

🚀 Join Now to Unlock All Resources