Agency Compliance Audit (Branch & Portfolio)

A fast, expert-led audit of your agency’s compliance across branches and portfolios: terms of business, fee transparency, deposit handling, client money protection, redress, HMO licensing exposure, Right to Rent checks, advertising, and record-keeping. Receive a prioritised action plan you can implement immediately.

What’s included

Branch & Portfolio Scope

Coverage across single or multiple branches, franchise units, or managed portfolios with sampling across files, instructions, and marketing channels.

Terms & Fees Review

Assessment of terms of business, fee transparency (Consumer Rights Act 2015), agency charges, and marketing of fees across web and branch assets.

Deposit & Client Money

Deposit protection workflow mapping, prescribed info, timings, CMP membership, reconciliation discipline, and audit trail adequacy.

Right to Rent & Referencing

Statutory check processes, storage practices, follow-ups, and agent-landlord responsibilities (including outsourcing controls).

Licensing & Safety

HMO and selective licensing exposure, property safety documentation capture, reminders, and enforcement risk hotspots.

Marketing & Redress

Advertising claims, material information, redress scheme usage & signposting, complaint handling, and ombudsman readiness.

How it works

1) Kick-off
Scoping call, sample selection, secure doc handover.
2) File Review
Policy, marketing, and case-file sampling across branches.
3) Findings
Risk-graded report with screenshots and evidence trail.
4) Action Plan
Priority fixes with owners, templates, and timelines.
5) Support
Follow-up clinic and sign-off for stakeholders.

What you receive

  • Risk-graded compliance report (branch & portfolio).
  • Prioritised remediation plan with owners and due dates.
  • Updated terms/wording suggestions where needed.
  • Audit trail checklist for deposits, CMP, Right to Rent.
  • Marketing & website fee-transparency fixes.
  • Board summary & sign-off pack.

Be audit-ready

  • Fair, transparent fees displayed correctly across channels.
  • Consistent branch file structure & retention policy.
  • Licence and safety documentation captured & tracked.
  • Up-to-date AML, Right to Rent, redress, and CMP evidence.
  • Complaint handling framework aligned with ombudsman expectations.
Agency Compliance Audit (Branch & Portfolio)