Despite the Renters’ Rights Act coming into effect on 1 May, a significant proportion of tenants remain unaware of the protections it offers. New research reveals that over one-third of tenants have little or no knowledge of the legislation, which introduces important changes to tenant rights and landlord responsibilities.

Tenant Awareness of the Renters’ Rights Act

A survey conducted by Propoly, involving 1,050 tenants, found that 36% had limited or no understanding of the Renters’ Rights Act. Only 25% described themselves as ‘very familiar’ with the new law, while more than a third were either aware of it by name only or completely unaware.

This lack of awareness is notable given the Act’s significance for the private rented sector (PRS), where it aims to enhance tenant protections and clarify landlord obligations.

Implications for Tenant Engagement

Sim Sekhon, chief executive of the tenancy platform Propoly, emphasised the importance of tenant awareness for the Act’s success. He stated, “If tenants aren’t aware of their rights, they are far less likely to raise issues with their letting agents or landlords, or to challenge situations where those rights may not be upheld.”

He added that awareness is crucial to turning policy into tangible improvements for tenants, noting that tenants generally welcome the Act and the increased security it provides once they understand its provisions.

Limited Tenant Interaction with Landlords and Agents

The research also highlighted a low level of engagement between tenants and those managing their properties. An overwhelming 88% of tenants reported they had not contacted their landlord or letting agent to seek guidance on how the Act might affect their tenancy or rights.

Similarly, the same proportion had not sought information from solicitors, online resources, tenant advocacy groups, or other sources. Among the minority who did seek advice, 26% raised questions about changes to tenancy structures, including the abolition of Assured Shorthold Tenancies.

Key Tenant Concerns

Among tenants who engaged with the reforms, 21% asked about revised rules on rent increases, and an equal proportion sought clarity on stronger legal obligations for property standards, particularly relating to damp and mould. Pet ownership rights were also a concern for 18% of those who sought advice.

Overall, 60% of tenants felt confident in their understanding of how the Act would affect their tenancy, leaving 40% who did not. While 44% expressed no concerns about the changes, 23% were worried or confused about rent increases.

Additionally, 17% feared that the new regulatory environment might lead to more frequent or intrusive property inspections and increased oversight during their tenancy. There were also concerns about landlords potentially using minor breaches as grounds for eviction under the new rules.

What this means for landlords

The findings suggest that landlords and letting agents have a vital role to play in communicating the changes brought by the Renters’ Rights Act to their tenants. Clear, proactive engagement can help tenants understand their rights and responsibilities, reducing confusion and fostering better landlord-tenant relationships.

By addressing tenant concerns about rent increases, property standards, and tenancy security, landlords can build trust and ensure compliance with the new legal framework. This may also help mitigate fears around inspections and eviction processes, promoting a more stable and transparent rental market.

Source: Based on reporting from Property118

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