Membership Terms

1. Who we are

The Landlord Association (TLA) is a trading name of TLA Commercial Partnerships Ltd, registered in England and Wales, company number 16844398 (“we”, “us”). Our registered office and other company details are on our Company information page. Contact: legal@landlordassociation.org.uk.

2. What these Terms cover

These Terms form your membership contract with us, together with our Privacy Notice, Cookie Policy and Complaints Procedure. Some services, such as courses or a partner’s product, carry their own terms, which are shown before you buy.

3. Membership classes

• Landlord Member: an individual aged 18 or over who lets, or intends to let, residential property in the UK.
• Business Member: a company, LLP or partnership that lets or manages residential property, with the number of named users shown for its plan.
• Tenant and Associate Member: tenants and others we admit.

Plans, benefits and prices are shown on our membership pages and at checkout.

4. Joining

Your membership starts when we confirm it by email. We may decline an application.

5. Benefits

We may change benefits on 14 days’ notice. If a change materially reduces what you paid for, you may cancel and we will refund the unused part of your fee.

6. Fees and payment

1. We collect fees by card through Stripe, or by PayPal where it is offered at checkout. Where Klarna instalments are offered, they are provided under Klarna’s own terms.
2. Prices include VAT where it applies.

7. Renewal

1. Membership renews automatically at the end of each term, at the price shown in your account, unless you cancel before the renewal date.
2. We will tell you before any price increase takes effect.
3. You can cancel renewal at any time from your account, or by emailing legal@landlordassociation.org.uk.

8. Cancelling in the first 14 days

1. Consumers (for example tenants, or anyone joining mainly outside a business) may cancel within 14 days of joining for a full refund. If you ask for immediate access and then download documents or use our AI tools, you lose the right to cancel for that digital content, and we refund the rest in proportion.
2. Landlord and Business Members join for their letting business, so the statutory cooling-off right does not apply. We will still refund in full if you cancel within 14 days and have not downloaded documents or used our AI tools.

9. Ending membership

1. You may cancel at any time. Membership then ends at the end of the period you have paid for, without a refund for the unused part except under clauses 5, 8 and 15.
2. We may suspend or end your membership for non-payment, a serious or repeated breach of these Terms, abusive behaviour towards staff, or conduct likely to bring TLA into disrepute.
3. You may appeal in writing to legal@landlordassociation.org.uk within 10 days. The Chair will review the decision and reply within 15 days, and that decision is final.

10. Your responsibilities

• Give accurate information and keep your login secure.
• Use documents and tools for your own lettings.
• Do not copy, scrape, resell or share member-only content.
• Keep your tenants’ information secure and confidential.
• Upload other people’s personal data, such as tenancy agreements, only where you are entitled to. We use it only to provide the service to you, as our Privacy Notice explains.

11. Using the TLA name

While you are a member, you may say so and use the TLA member logo, unaltered, in connection with your own lettings. You may not use it in a business or trading name, or suggest any other relationship with us. Stop using it when your membership ends.

12. Guidance, documents and AI tools

Our guidance, templates and AI answers are general information, not legal, tax or financial advice. Check documents against your circumstances before use, and take professional advice for complex matters. AI answers can be wrong, so check anything you rely on.

13. Partners and advertising

1. Partners pay us to advertise to our members and website visitors. Nationwide Partners pay for priority placement and appear first. We take no fee for enquiries, introductions, applications or sales.
2. We check partners before listing them, but any contract for a partner’s product or service is between you and the partner. We are not party to it and are not responsible for the partner’s service.
3. Finance and insurance adverts take you to the partner’s own website or phone line. We never pass your details to finance or insurance partners. Any regulated partner’s status is shown on its listing.
4. For other partners, we send your details only when you choose to send an enquiry through our site, and the partner is named before you send it.
5. Membership benefits never depend on using a partner.

14. Our liability

1. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited. Consumers’ statutory rights are not affected.
2. For Landlord and Business Members, our total liability in any year is limited to the fees paid in the previous 12 months, and we are not liable for loss of profit, business or data, or for indirect loss.

15. Changes to these Terms

We will give at least 14 days’ notice of any change. If you do not accept it, you may cancel before it takes effect and we will refund the unused part of your fee.

16. Complaints

See our Complaints Procedure. Complaints go to legal@landlordassociation.org.uk.

17. Law

These Terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

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