UK Landlord Repairs, Maintenance & Retrofit Report 2025/2026
A practical playbook for trades platforms, contractors and energy installers: how 6,397 UK landlords plan, prioritise and purchase repairs, maintenance and energy-efficiency upgrades across 28,787 properties.
Summary
This report provides trades platforms, contractors, maintenance companies and energy installers with a detailed, landlord-centred view of how UK landlords currently commission repairs and maintenance work – and how they expect this to evolve under tightening compliance requirements and the Renters' Rights Act.
Based on responses from 6,397 verified TLA landlord members representing 28,787 properties, the study combines quantitative data with structured qualitative feedback to reveal:
- Current repair and maintenance workload profiles by property type and portfolio size
- How landlords search for, select and evaluate service providers
- Energy-efficiency and retrofit investment intentions pre-Renters' Rights Act
- Pricing models, value perception and risk appetite
- Digital expectations and service design preferences
The analysis is structured as a practical playbook for service provider teams – product, sales, marketing and operations – who need actionable insight to refine their propositions, targeting and go-to-market strategies.
Scope & Reasons to Buy
Scope
- Complete repair and maintenance workload analysis – reactive vs planned work, frequency by property type, typical job baskets and who landlords contact first.
- Energy-efficiency and retrofit investment plans – priorities, budgets, timelines and barriers to action.
- Provider selection behaviour – platforms vs direct relationships, trust signals, red flags and booking triggers.
- Pricing, value and risk appetite – day rates vs fixed quotes, sensitivity by portfolio size, appetite for premium "trusted partner" services.
- Digital expectations and service design – booking channels, communication preferences, updates, evidence and feedback loops.
- Segment playbooks – targeting strategies for small landlords vs portfolio landlords, channel priorities, messaging angles and partnership opportunities.
Reasons to Buy
- Understand how landlords commission repairs and upgrades today, in their own words and decision criteria.
- Identify which landlord segments are most ready for bundled, subscription or recurring service models.
- Design retrofit and energy-efficiency propositions aligned with actual budgets, timelines and pain points.
- Refine digital journeys, sales scripts and partnership strategies using independent, third-party landlord data.
- Support internal business cases for product development, market expansion or partnership investment.
Table of Contents
Access Levels & Pricing
Choose the access level that fits your needs. All tiers include lifetime access with a one-time payment.
Full online access to the complete report. Perfect for individual researchers and quick reference.
✓ Complete online report
✓ Lifetime access
✓ All appendices & tables
✓ Mobile-friendly viewing
Online access + downloadable PDF + team distribution rights. Best for departments and strategic planning.
✓ Everything in Online tier
✓ Downloadable PDF
✓ Print-ready format
✓ Team distribution rights
✓ Internal presentations
Multi-user package with additional formats and consultation. Designed for large teams and organizations.
✓ Everything in PDF Bundle
✓ 10 named user accounts
✓ PowerPoint deck
✓ Excel data tables
✓ 30-min consultation call
✓ Priority support
✓ Instant access upon payment
✓ Lifetime access (no expiration)
✓ One-time payment (no recurring fees)
✓ Email confirmation with access instructions
✓ Secure payment processing
Frequently Asked Questions
What formats is the report delivered in?
Online Access tier: Gated online HTML version accessible via your member dashboard.
PDF Bundle & Enterprise tiers: Online access + downloadable PDF (print-ready).
Enterprise tier also includes: PowerPoint presentation deck and Excel data tables with full appendices.
Can my team share the report internally?
Online Access: Individual use only, one user account.
PDF Bundle: You may distribute the PDF internally within your organization for team use and presentations.
Enterprise: Up to 10 named users get individual online access + unlimited team distribution rights for all formats.
Who is this report designed for?
This playbook is specifically designed for trades platforms, contractor networks, maintenance companies, boiler care providers, energy installers and property service firms targeting the UK landlord market. It focuses on practical, actionable insight for product, sales, marketing and operations teams.
Can I upgrade from Online Access to PDF Bundle later?
Yes. Contact research@landlordassociation.org.uk and pay the difference (£300). We'll upgrade your access and send you the PDF download link within 24 hours.
Is this data drawn from TLA members only?
Yes. All 6,397 respondents are verified landlords within The Landlord Association's membership base. No external consumer panels or purchased lists were used. This means the findings reflect the experiences of an engaged, professionally minded landlord cohort actively managing UK rental properties.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal via secure checkout. All transactions are processed securely through our encrypted payment gateway. You'll receive instant access upon successful payment.
How quickly will I get access after purchase?
Online Access & PDF Bundle: Instant access. You'll be redirected to your member dashboard
immediately after payment, and receive a confirmation email with access links within 2 minutes.
Enterprise: Online and PDF access is instant. Our research team will contact you within 24 hours
to set up your 10 named users, deliver PowerPoint/Excel files, and schedule your consultation call.
Can I get an invoice for accounting purposes?
Yes. All purchases automatically generate a PDF invoice sent to your email address. For Enterprise purchases requiring specific invoice formats or purchase orders, contact research@landlordassociation.org.uk before purchasing.
If you would like to verify that this report fits your internal objectives, request a sample excerpt, or discuss
custom licensing options, please contact:
Email: research@landlordassociation.org.uk
Web:
https://landlordassociation.org.uk/
We typically respond within 4 business hours.
Ready to Access the Full Report?
Join trades platforms, maintenance companies, and energy installers using this research to refine propositions, target high-value landlord segments, and capture recurring revenue opportunities.
All tiers include lifetime access • One-time payment • No recurring fees