Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Cookie Policy

The Landlord Association (TLA)

Effective Date: October 10th, 2025

1. Introduction

The Landlord Association ("TLA", "we", "our", or "association") is an unincorporated, non-profit membership organisation operating landlordassociation.org.uk. We use cookies and similar tracking tools to ensure our website functions correctly, improves over time, and delivers a better experience for our members and visitors.

When you first visit our website, you'll see a cookie consent banner. We only set non-essential cookies (such as analytics) after you've given explicit consent. You can update your preferences at any time via the 'Cookie Settings' link in our footer.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help remember your preferences, login details, and browsing behaviour to enhance usability and security.

3. Why We Use Cookies

TLA uses cookies for practical and limited reasons consistent with its not-for-profit purpose:

Essential operation – enabling secure member logins, dashboard access, and form submissions.
Performance and improvement – helping us understand general site usage so we can improve navigation and member resources.
Functionality – remembering preferences such as role type (Landlord, Tenant, or Agent) to personalise the experience.
Partner placements – ensuring correct sponsor or partner creative displays where applicable.

4. Cookies We Use

Below is a summary of the main cookies used across landlordassociation.org.uk:

Cookie	Category	Purpose	Requires Consent	Expires
PHPSESSID	Essential	Maintains a visitor's session during navigation and login (core site function).	No	End of session
CookieConsent	Essential	Records your cookie consent preferences so you're not asked repeatedly.	No	1 year
_ga	Performance	Used by Google Analytics to understand general website usage patterns (anonymous data only).	Yes	2 years
_gid	Performance	Stores non-personal session analytics data for reporting.	Yes	24 hours
_gat	Performance	Used to throttle request rates to improve website performance.	Yes	1 minute

Note: Performance cookies (Google Analytics) are only set after you explicitly accept them via our cookie consent banner. Essential cookies are required for the website to function and do not require consent.

5. Third-Party Services

Our website uses the following third-party services that may set cookies when you interact with our site:

Google Analytics – Anonymous usage statistics to help us improve site performance and user experience. Only activated with your consent.
WooCommerce/Stripe – Secure payment processing for SOS service packages. Essential cookies only, required for transaction security.
Partner Content – Sponsor and partner placements (e.g., Commercial Trust) may use cookies to track engagement. These are clearly labeled and optional.

Each third-party service operates under its own privacy policy. TLA does not collect, store, or share personal financial or contact data with third-party analytics or marketing providers.

6. Managing Cookies

Updating Your Cookie Preferences

You can change your cookie consent choices at any time by:

Clicking the 'Cookie Settings' link in our website footer
Clearing your browser cookies and revisiting the site (the consent banner will appear again)
Contacting us at legal@landlordassociation.org.uk to request manual preference updates

Browser Cookie Controls

You can also control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect core site functionality, such as member login areas or saved preferences.

Guidance for common browsers can be found via:

7. Data Protection Compliance

TLA operates in full compliance with the UK Data Protection Act 2018 and UK GDPR. As a not-for-profit membership organisation, we are exempt from the ICO's annual registration fee under their guidance for small membership associations. However, this exemption relates only to the fee itself – we maintain full compliance with all data protection obligations including:

Lawful, fair, and transparent data processing
Purpose limitation and data minimisation
Accuracy and storage limitation
Security and confidentiality
Data subject rights (access, rectification, erasure, portability)

We process member data solely for legitimate association purposes including:

Membership administration and communication
Service delivery (legal resources, SOS packages, support tickets)
Website functionality and improvement
Partner placement delivery (where applicable)

Our full Privacy Policy details how we collect, use, and protect your data. Should our activities expand to include external data sharing or regulated financial processing, we will register with the ICO immediately and update this policy accordingly.

8. Updates to This Policy

We may revise this Cookie Policy periodically to reflect changes to our website, cookie usage, or legal guidance. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we use cookies.

9. Contact

If you have questions regarding our use of cookies, data protection practices, or wish to exercise your data subject rights, please contact:

The Landlord Association
31 Larcombe Road
Boscoppa, St Austell
PL25 3EZ

Email: legal@landlordassociation.org.uk
Website: https://landlordassociation.org.uk