Beresfords lettings team ranks among UK’s top 2% agencies

Beresfords lettings team ranks among UK’s top 2% agencies

Regional agency Beresfords has been recognised as a Trusted Agent 2026 Platinum winner, placing it in the top 2% of UK lettings offices based on independent performance and customer feedback.

Beresfords’ lettings team earned this accolade following a comprehensive nationwide assessment of over 20,000 agent offices. The evaluation combined metrics such as time to let, fall-through rates, and verified client reviews from platforms including Google, Facebook, Trustpilot, and Feefo. Approximately 400 offices achieved Platinum status, with a further 600 attaining Gold.

Steven Bond, Managing Director of Residential Lettings at Beresfords, highlighted that the ranking reflects the team’s professionalism and client care, emphasising that landlord and tenant satisfaction remains central to their service.

Details of the Trusted Agent 2026 Platinum recognition

The Trusted Agent awards benchmark estate and letting agents across the UK by analysing operational effectiveness and customer experience. The assessment covers key performance indicators such as average time to sell or let, fall-through rates, and consistency in delivering transactions. These quantitative measures are combined with qualitative data from verified client reviews on multiple independent platforms.

In 2026, over 20,000 agent offices participated in the benchmarking process. The top 2% of offices were awarded Platinum status, a distinction achieved by around 400 offices nationally. A further 600 offices were recognised with Gold status. This tiered system allows landlords and tenants to identify agencies with proven track records and high customer satisfaction.

For letting agents, such accreditation can serve as a mark of quality and reliability, potentially influencing landlord decisions when selecting agencies to manage their properties. It also signals to tenants a high standard of service and responsiveness.

Context and significance for UK landlords and letting agents

Recognition schemes like Trusted Agent provide landlords with independent benchmarks to assess letting agents beyond marketing claims. Given the complexities of the private rented sector, including evolving tenancy regulations and safety obligations, choosing an agent with demonstrated competence and positive client feedback is increasingly important.

For letting agents, maintaining high performance metrics and positive tenant and landlord reviews is essential not only for reputation but also for compliance and risk management. Agencies that consistently meet or exceed standards are better positioned to adapt to regulatory changes and market pressures.

This award highlights the growing role of data-driven evaluations and customer experience in the lettings industry. It reflects a shift towards transparency and accountability, which benefits landlords seeking trustworthy partners and tenants looking for reliable management.

Practical implications for small portfolio landlords and agents

Small portfolio landlords should consider such awards when choosing or reviewing letting agents. While cost and local knowledge remain important, verified performance data and client feedback offer additional assurance of quality service. Engaging an agent recognised among the top performers can reduce risks related to tenancy management, rent collection, and compliance with safety and legal obligations.

Letting agents can use this benchmark as a goal to improve service delivery and client satisfaction. Monitoring key performance indicators and actively soliciting and managing online reviews can enhance their standing. This may lead to increased landlord retention and tenant satisfaction, which are critical for business sustainability.

Landlords and agents should remain aware that awards reflect past and current performance but do not guarantee future outcomes. Regular due diligence and ongoing communication remain vital to successful property management.

Remaining uncertainties and what to watch

While the Trusted Agent award is a respected industry recognition, the methodology and weighting of various performance metrics may evolve. Landlords should verify how recent the data is and consider multiple sources of information when selecting agents.

The impact of regulatory changes, such as the Renters’ Rights Act and evolving safety standards, may affect agent performance and client satisfaction in the future. How agencies adapt to these changes will influence their rankings and reputation.

Landlords should also watch for developments in local licensing schemes and enforcement, which can vary regionally and affect agent compliance requirements. Staying informed about such changes is essential for maintaining effective management partnerships.

Considerations for landlords and letting agents now

• Review current letting agent performance using independent benchmarks and client feedback platforms.
• Assess whether your agent’s service aligns with your expectations for compliance, tenant care, and communication.
• For agents, actively manage online reputation and track key performance indicators to identify areas for improvement.
• Keep abreast of regulatory updates affecting tenancy management, safety obligations, and licensing requirements.
• Consider the benefits of working with agents recognised for high standards when expanding or reviewing your portfolio management.

Supporting landlords with compliance and management tools

The Landlord Association (TLA) offers membership that provides practical compliance resources, guidance on tenancy law, and support for managing safety and licensing obligations. TLA’s new property management platform, ORBIT, currently in BETA testing, is designed to help landlords and letting agents organise property records, manage rental documentation, and keep track of compliance activities. Features in testing include tools to record inspections, repairs, and communications, alongside access to TLA’s compliance materials.

Exploring TLA membership and ORBIT BETA access can assist landlords and agents in maintaining high standards consistent with recognised industry benchmarks. Keeping thorough records and monitoring regulatory developments helps ensure preparedness for inspections and supports evidence of compliance.

Looking ahead, the continued emphasis on transparency and verified performance in the lettings sector suggests that landlords and agents who prioritise quality and compliance will be better positioned to meet tenant expectations and regulatory demands.

Sources: Letting Agent Today