Agents can integrate AI tools with new property management platform

Agents can integrate AI tools with new property management platform

A new property management platform, COHO Atrium, allows letting agents to connect existing AI tools like ChatGPT and Claude to live property data, enabling tailored management and reporting functionalities.

COHO Atrium, developed by property software firm COHO, is designed to give letting agents and landlords more control over their property management processes by integrating popular AI tools directly with their operational data. This innovation aims to streamline tasks such as reporting and data analysis without requiring multiple subscriptions or manual data handling.

The platform’s founder, Vann Vogstad, describes COHO Atrium as a third-generation property management software, built on significant investment and designed to be adaptable to individual business needs. Users can connect their AI tools for free with a monthly usage allowance and have the option to add or create custom apps via the Atrium App Store.

How COHO Atrium integrates AI with property management

COHO Atrium enables users to link AI tools they already use, such as ChatGPT and Claude, to their live COHO data. This integration allows agents to automate and customise workflows, generate reports, and manage multiple aspects of their property portfolio from a single platform.

The system offers ready-made applications that can be activated from the Atrium Store or the ability to build private apps tailored to specific business requirements. This flexibility addresses a common problem in property management software, where agents often resort to additional subscriptions or spreadsheets to fill functionality gaps.

One letting agent, Tom Holliday from TWH Homes in North Yorkshire, has used Atrium to convert three months of management activity into a comprehensive landlord report quickly. He highlighted that the platform saved significant manual effort and provided clear insights for landlords on property management activities.

Context of AI adoption in the UK rental sector

The UK rental sector has seen increasing interest in technology solutions that improve efficiency and compliance. The introduction of the Renters’ Rights Act and other regulatory changes has placed additional demands on landlords and letting agents to maintain thorough records and transparent communication.

AI tools like ChatGPT have become popular for automating routine tasks, drafting communications, and analysing data. However, integrating these tools into property management systems has often been challenging due to data silos and lack of interoperability. COHO Atrium’s approach to combining AI with live property data represents a step towards more cohesive, tech-enabled management.

This development aligns with broader trends in proptech, where platforms are evolving to offer modular, customisable solutions rather than one-size-fits-all software. The ability to tailor systems to specific workflows can help agents meet regulatory obligations more efficiently while improving service quality.

Practical implications for landlords and letting agents

For landlords and agents managing small to medium portfolios, COHO Atrium’s integration of AI tools offers potential time savings and improved reporting capabilities. Automating the generation of landlord reports, for example, can enhance transparency and reduce administrative burdens.

Agents can maintain their preferred AI tools rather than switching to new ones, ensuring continuity in their workflows. The platform’s flexibility to build custom apps means businesses can adapt the system as their needs evolve, potentially reducing reliance on multiple software subscriptions.

However, users will need to consider data security and privacy when linking AI tools to sensitive property and tenant information. Ensuring compliance with data protection regulations remains essential, and agents should verify how data is managed within the platform and connected apps.

Uncertainties and considerations going forward

While COHO Atrium offers promising integration of AI with property management, it is still relatively new and being adopted gradually. The extent to which AI tools can fully replace manual processes or enhance compliance remains to be seen in practice.

There may be limitations on the complexity of tasks AI can handle reliably, particularly in legal or regulatory matters. Agents should continue to consult official guidance and legal advice when managing tenancies and compliance obligations.

Additionally, the platform’s pricing model beyond the included AI tool usage allowance and the availability of third-party apps could affect its accessibility for smaller businesses. Monitoring user feedback and platform updates will be important for landlords and agents considering adoption.

What landlords and agents should do now

Landlords and letting agents interested in COHO Atrium should review their current property management processes and identify areas where AI integration could improve efficiency or compliance. Testing the platform’s free AI tool connectivity can help assess its fit with existing workflows.

It is advisable to check data security measures and confirm how tenant and landlord data is protected when using AI-connected apps. Agents should also stay informed about regulatory changes that may impact their documentation and reporting requirements.

Exploring bespoke app development options within the platform could enable businesses to tailor solutions to specific challenges, such as rent collection monitoring or maintenance tracking. However, any new technology should be introduced alongside thorough staff training and clear procedures to maintain compliance.

Supporting landlords with compliance and technology

The Landlord Association (TLA) offers resources and support to help landlords and letting agents adapt to evolving technology and regulatory requirements. TLA membership provides access to compliance guides, document templates, and practical advice on managing rental properties effectively.

TLA is currently testing ORBIT, a new property management and compliance platform in BETA. ORBIT aims to assist landlords and agents in organising property records, managing rental documents, and recording key actions such as inspections and repairs. While still in development, ORBIT’s features may complement platforms like COHO Atrium by centralising compliance information.

Members can explore TLA’s compliance resources and learn more about ORBIT BETA access to prepare their portfolios for new technological and regulatory demands. Keeping thorough records and monitoring regulatory developments remain essential for effective property management.

Looking ahead, the integration of AI with property management platforms is likely to become more common, offering opportunities to streamline operations. Landlords and agents should remain vigilant about data protection and regulatory compliance as they adopt new tools.

Sources: Letting Agent Today