Contractor Dispute & Chargeback (Agent) | <a href="https://landlordassociation.org.uk/agent-property-management-sos-hub/" class="ilj ilj--auto" data-ilj="1">Agent SOS</a> | The <a href="https://landlordassociation.org.uk/" class="ilj ilj--auto" data-ilj="1">Landlord Association</a>
Agent / Property Manager SOS

Contractor Dispute & Chargeback (Agent)

We stabilise contractor disputes fast — overcharging, non-completion, delays or poor workmanship. Your pack covers issues list, evidence log, staged letters, chargeback narrative (where paid by card), and settlement options.

Evidence PackPhotos · quotes · comms
Staged LettersChase · escalate · LBA
ChargebackCard/bank dispute ready
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What you get

  • ✓
    Issues list & chronology distilled from your comms and instructions.
  • ✓
    Evidence index (before/after photos, quotes, invoices, messages, scope).
  • ✓
    Staged letters (chase → escalation → letter before action).
  • ✓
    Chargeback/indemnity narrative for card or bank disputes.
  • ✓
    Settlement scripts and fallback steps.

Structured, fair and proportionate — built for busy agency teams.

What’s Included

A practical dispute toolkit from first chase to resolution.

1) Case Assessment

Clarify scope, contract terms, instructions and outcomes sought.

2) Evidence Index

Organise proofs (photos, messages, quotes, invoices, inspections).

3) Staged Letters

Chaser, escalation and LBA templates with timeframes.

4) Chargeback Narrative

Card/bank wording and exhibit references to maximise outcomes.

5) Settlement Scripts

Negotiation angles and proportional remedies.

6) Close-Out Note

Learning points and supplier file update checklist.

Order: Contractor Dispute Pack Book Legal Advice Report a Dispute

How It Works

Fast triage → structured letters → outcome.

1Intake & Chronology

We review instructions, comms, photos and invoices.

2Evidence Pack

Index proofs and prepare exhibits for quick reference.

3Staged Letters

Issue timed letters with clear actions and deadlines.

4Chargeback/Indemnity

If paid by card/bank, submit dispute with exhibits list.

5Settle or Escalate

Negotiate outcomes; reserve further rights if unresolved.

Readiness Checklist

✓
Original instruction/scope and any variations.
✓
Quotes, invoices, proof of payment, and photos.
✓
WhatsApp/email/message threads with contractor.
✓
Any inspection notes or tenant reports.
✓
Preferred settlement outcomes.

FAQs

Can you contact the contractor?

By default we prepare the letters for your team. Direct liaison available on request.

How do chargebacks work?

We frame the dispute to your card issuer/bank with exhibits and timelines.

What if the contractor threatens legal action?

We’ll adjust tone and preserve rights; legal representation can be arranged.

Get SOS Now Book Legal Advice Report a Dispute
Contractor dispute dragging on?
We’ll build the pack, stage the letters, and drive a fair outcome.
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