RRA 2026 Ready — Protected Member Document

Maintenance Request Log — Landlord Record

Internal landlord record for tracking repair requests, Awaab’s Law categories, contractor action, completion and evidence retained.

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Maintenance Request Log — Landlord Record TLA member document library.
Member Document Document category.
Free with TLA membership Included with Landlord, Business and Agent plans.
Guidance-led resource: Supports compliance organisation. Does not legally certify compliance.
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Maintenance Request Log — Landlord Record

This internal landlord and agent record tracks repair and maintenance requests received during a tenancy, including how each request was acknowledged, actioned, completed and confirmed.

What this document covers

  • Property and tenancy details
  • Awaab’s Law response categories
  • Repair request date and reporting method
  • Issue description and priority level
  • Acknowledgement and inspection dates
  • Contractor instruction and action taken
  • Completion date and tenant confirmation
  • Evidence retained, cost and status fields

This document is for internal use and should be used alongside tenant repair requests, contractor work orders and communication records.

Why this is important under RRA 2026

Repair response records are increasingly important under the RRA 2026 framework and Awaab’s Law obligations. Landlords and agents should be able to show when a hazard was reported, how quickly it was acknowledged, what action was taken and when works were completed.

A clear maintenance log helps demonstrate that repair obligations were managed properly and that evidence has been retained.

When should landlords use this log?

Use this log for every meaningful repair or maintenance issue reported by the tenant, identified during inspection, raised by a contractor or flagged by a local authority or third party.

Evidence and compliance checks

  • Keep the original tenant repair request
  • Record acknowledgement and inspection dates
  • Record contractor instruction and completion
  • Retain photos, invoices and completion evidence
  • Escalate serious hazards within the relevant timeframe

Important legal note

Failure to record repair handling can weaken a landlord’s position in disrepair complaints, enforcement action, ombudsman investigations or possession proceedings where property condition is disputed.

Keywords: maintenance request log, landlord repair record, Awaab’s Law, repair evidence, RRA 2026 maintenance, property maintenance

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Maintenance Request Log — Landlord Record

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Document purpose

A practical member resource.

TLA member documents support landlords, agents and property managers with tenancy setup, compliance preparation, record keeping and day-to-day property management under the Renters' Rights Act 2025 framework.

Best used for: tenancy files, compliance workflows, record keeping, managed lettings, notices and pre-tenancy preparation.
General coverage

What TLA documents support

  • Tenancy setupTemplates and records for new and existing tenancy arrangements.
  • RRA 2026 readinessDocuments updated for the Renters' Rights Act 2025 framework.
  • Compliance recordsOrganised record keeping for deposits, notices and certificates.
  • Repairs and evidenceContractor, inspection and communication log support.
  • Notices and lettersStatutory and operational notice templates for common situations.
  • Editable formatsDocuments designed for property-specific completion and filing.
Legal disclaimer: Documents provided by The Landlord Association are for general compliance support and document preparation only. They do not constitute formal legal advice. Members should adapt documents to the specific tenancy, property and management arrangement. Legal advice should be taken where required, especially before serving notices, starting possession proceedings or relying on documents in a formal dispute.