Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Membership Checkout - The Landlord Association (TLA)

Membership Information

You have selected the Business Membership membership level.

For Property Managers, Letting Agents, and Portfolio Professionals. Our Business Membership gives agents and property management companies access to our premium network of tools, legal services, and compliance resources — designed to help you protect your clients, streamline operations, and stay legally covered.

✔️ Full access to all Agent SOS legal packs
✔️ Unlimited use of legal templates and tenancy tools
✔️ Support with HMO compliance, deposit protection, rent arrears & more
✔️ Direct access to our Solicitor Panel & Partner Network
✔️ Exclusive updates, legal briefings, and agent-only support

Annual Membership Fee: £249/year

The price for membership is £0.00 now.

Do you have a discount code?

Account Information

Username

Password

Confirm Password

Email Address

Confirm Email Address

Full Name LEAVE THIS BLANK

Already have an account? Log in here

Personal Information

I am a..

Phone

Best number for support. Format: +44 20 1234 5678

Primary Region

We tailor alerts by region

I agree to Terms & Privacy

You agree to our Terms & Privacy Policy

Send me partner updates

Occasional updates and offers from trusted TLA partners

Letting Agent / Property Management Information

Agency/Property Management Company Name

Registered trading name for your business

Managed Properties

Residential units under management

Branches/Offices

Number of office locations

Regions Served (select all that apply)

Where you actively manage

CRM

Your primary lettings CRM

ARLA/Propertymark No.

Enter your membership ID (if applicable)

Redress Scheme

Legal compliance

Client Money Protection

Your agencies CMP provider

Deposit Scheme(s) Used

Referencing Provider

Marketing Portals

E-Sign / AST Platform

What digital signing software do you employ?

I consent to receive legal updates and member communications by email

Processing...