Rent collection

New for TLA members

Rent paid on time. Straight into your bank.

Tenants set up a Direct Debit in two minutes. Rent is collected on the due date, paid directly to you and matched in ORBIT. If a payment is missed, the reminders go out for you.

Start collecting rentSee pricing
  • Direct Debit Guarantee
  • Paid directly to you
  • Tenants pay nothing

How it works

Set up once. Paid every month.

  1. 1

    Invite your tenant

    Choose the tenancy in ORBIT and send an invite. The rent amount and due day come from the tenancy, so there is nothing to retype.

  2. 2

    They set up a Direct Debit

    Your tenant follows the link and enters their bank details on GoCardless's secure page. It takes about two minutes and costs them nothing.

  3. 3

    Rent arrives on the due date

    Each payment is collected on the due date, paid out to your bank account and matched to the tenancy in your ORBIT rent ledger.

Your money, protected

Secure for you. Reassuring for your tenant.

Payments run through GoCardless, which collects Direct Debits for over 100,000 businesses and is authorised by the Financial Conduct Authority.

  • Paid directly to you

    Rent moves from your tenant's bank to yours through GoCardless. TLA never holds, touches or pools your money.

  • The Direct Debit Guarantee

    Every payment is covered by the Direct Debit Guarantee. Tenants are told the amount and date before each payment, which is why they trust it.

  • Bank details kept off our systems

    Tenants enter their bank details on GoCardless's secure pages. TLA never sees or stores them.

  • Every penny accounted for

    Payments, failures and reversals are recorded against the tenancy in ORBIT, with a full audit trail.

When rent is late

Arrears chased for you, within the law.

No awkward calls and no forgotten follow-ups. Reminders go out on a fair, consistent timetable, and they stop the moment the rent is paid or a Direct Debit payment is on its way.

Late-rent interest is available for properties in England where the tenancy agreement includes an interest clause. Flat late fees are never charged.

  1. Due dateA friendly reminder for tenants who pay their own way. Direct Debit tenants are simply collected.
  2. Day 3A polite note that the rent has not arrived, asking them to pay or get in touch.
  3. Day 7A firmer reminder that encourages an early conversation if they are struggling.
  4. Day 14A formal reminder. Where the agreement allows it, the tenant is told interest can apply.
  5. Day 15England: interest at up to 3% above base rate is calculated from the due date. Nothing is sent until you approve it.

Making Tax Digital

Your rental income, ready for HMRC.

Download every rent receipt for the tax year as a spreadsheet, with a summary by property and your collection fees listed as an allowable expense. It works with MTD bridging software and your accountant.

Pricing

Pay only when rent is collected.

Monthly fee
None
TLA fee per successful payment
£1.50
GoCardless fee per payment
1% + 20p, capped at £4
Your tenant pays
Nothing
Example: £1,250 monthly rent
£5.50 in total

Included with landlord and agent membership. Fees are taken from each payment before it is paid out to you.

Start collecting rent

For your tenants

Easy to say yes to.

  • Free, with nothing to downloadTwo minutes on their phone, using a link from you.
  • No surprisesThey are told the amount and date before every payment.
  • ProtectedThe Direct Debit Guarantee, and they can cancel at any time.
  • A free TLA tenant accountMessages with you, repair requests and their documents, linked to their home.

Questions

Good to know

Who holds the money?

Your tenant's payments are collected by GoCardless and paid out to the bank account you connected. TLA never holds your rent. Our fee and GoCardless's fee are taken from each payment before it is paid out, and both show in your income export.

What does it cost?

There is no monthly fee. Each successful payment costs £1.50 plus GoCardless's fee of 1% + 20p, capped at £4. For a £1,250 rent that is £5.50 in total. Your tenant pays nothing.

What if a payment fails?

You are told straight away and can retry the payment in one click. The rent shows as owing in ORBIT, and the arrears reminders carry on until it is paid.

Can my tenant cancel?

Yes. The Direct Debit Guarantee lets a tenant cancel through their bank at any time. You are told immediately, and you can send them a fresh invite or switch them to reminders.

Can I charge late fees?

No. Since the Tenant Fees Act, flat late fees are banned. In England you can charge interest on rent more than 14 days late, at no more than 3% above Bank of England base rate, where the tenancy agreement allows it. Rent collection works this out for you and asks you to approve every amount.

How long until I am paid?

A new Direct Debit takes a few working days to set up with the tenant's bank. After that, each payment is collected on the due date and paid out to your bank three working days later.

Does it work for letting agents?

Yes. Agents collect across the properties they manage, with the same reminders, matching and exports.

What do tenants get?

A simple set-up, advance notice of every payment, the Direct Debit Guarantee, and a free TLA tenant account linked to their home, with shared messages, repair requests and their documents.

Stop chasing rent.

Set up your first tenant today and let the next payment arrive on its own.

Start collecting rent