Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

⚖️ Free legal enquiry submission

Get Immediate Help & Advice

Submit your dispute, concern, or urgent enquiry and get fast support from TLA’s expert team. It is completely free to enquire, and our specialists typically respond within 6 hours, with a maximum response time of 24 hours.

Share the key details, upload your supporting documents, and let us review the matter properly so we can guide you toward the right next step.

Start your enquiry with confidence

This form is the fastest way to get your issue in front of the right team. The more clearly you explain the matter, the faster and more accurately we can assess what support is appropriate.

📝

Tell us what happened

Include the subject matter, property address, names of the parties involved, and the key dates.

📎

Upload supporting evidence

Attach tenancy agreements, inspection reports, invoices, messages, photographs, notices, or any relevant documentation.

⏱️

Fast triage and response

Most enquiries are reviewed within 6 hours. All standard submissions are responded to within 24 hours maximum.

🛡️

Structured next steps

We help you understand what to do next, whether that means guidance, a document request, escalation support, or referral onward.

Helpful tip

Stronger submissions usually include a short summary of the issue, the timeline, what outcome you want, and at least one key supporting document.

📨 Submit your legal enquiry

Submit Your Enquiry Now

Complete the form below with as much detail as possible. This helps our team assess the matter accurately and respond with the most useful advice.

Response standard

Within 24 hours

Typical response time is around 6 hours for most enquiries.

⚖️ Free legal enquiry submission

Get Immediate Help & Advice

Share the key details, upload your supporting documents, and let us review the matter properly so we can guide you toward the right next step.

Typical reply

~6 hrs

Most enquiries

Response standard

24 hrs

Maximum target

📨 Submit your legal enquiry

Submit Your Enquiry Now

Complete the form below with as much detail as possible. This helps our team assess the matter accurately and respond with the most useful advice.

Response standard

Within 24 hours

Typical response time is around 6 hours for most enquiries.

Start your enquiry with confidence

This form is the fastest way to get your issue in front of the right team. The more clearly you explain the matter, the faster and more accurately we can assess what support is appropriate.

📝

Tell us what happened

Include the subject matter, property address, names of the parties involved, and the key dates.

📎

Upload supporting evidence

Attach tenancy agreements, inspection reports, invoices, messages, photographs, notices, or any relevant documentation.

⏱️

Fast triage and response

Most enquiries are reviewed within 6 hours. All standard submissions are responded to within 24 hours maximum.

🛡️

Structured next steps

We help you understand what to do next, whether that means guidance, a document request, escalation support, or referral onward.

Helpful tip

Stronger submissions usually include a short summary of the issue, the timeline, what outcome you want, and at least one key supporting document.

❓ Legal enquiries and claim FAQs

Frequently Asked Questions

Everything you need to know about submitting an enquiry, uploading documents, response times, urgency, and what happens after you submit.

What types of legal enquiries or claims can I submit?

You can submit enquiries relating to rent arrears, property disrepair, unauthorised eviction, harassment, tenancy fraud, deposit issues, agreement breaches, notices, documentation concerns, and other tenancy-related disputes.

Do I need to be a member to submit an enquiry?

In most cases, yes. You should be logged in as a TLA member so your enquiry can be linked correctly to your account and managed properly. If you are not yet a member, you can join here.

How is my enquiry reviewed?

Every submission is reviewed by the relevant TLA support team before any next steps are recommended. We assess the issue, review the information you provide, and then respond with guidance, document requests, escalation options, or referral advice where appropriate.

Can I upload attachments and evidence?

Yes. You should upload supporting materials such as tenancy agreements, emails, notices, photographs, rent schedules, inspection reports, invoices, or any other relevant evidence that helps explain the matter clearly.

How quickly will I receive a response?

Most enquiries are reviewed within around 6 hours. Our target is to respond to standard submissions within a maximum of 24 hours. More complex matters may require further review, but you will still receive acknowledgement and next-step guidance.

Is there a cost to submit an enquiry?

Submitting an enquiry is free. If your matter later requires additional legal drafting, specialist support, partner referral, or court-level help, any costs would be explained clearly before anything proceeds.

Will I get legal advice after submitting?

You will receive initial guidance based on the details you provide. If the matter requires more advanced legal input, we will outline the available options, including structured support or referral onward where appropriate.

Can I track the progress of my enquiry or claim?

Yes. Where applicable, your enquiry can be linked to your account or dashboard so updates, document requests, and communications can be managed more clearly.

What if multiple tenants, landlords, or parties are involved?

That is fine. Just include the names, roles, and relevance of all parties when completing the form. The clearer your submission, the easier it is for our team to assess responsibility and structure the case properly.

What if my matter is urgent?

If the issue is time-sensitive, such as illegal eviction, serious disrepair, harassment, or an imminent deadline, make that clear in your submission. Urgent matters are prioritised for faster review.

What information helps you respond more accurately?

The best submissions usually include a short summary of the issue, the key timeline, the property address, the names of the relevant parties, the outcome you are seeking, and at least one important supporting document.

What happens after I submit the form?

After submission, your enquiry is reviewed and triaged. We then come back to you with guidance, requests for extra information, or recommended next steps depending on the nature and urgency of the matter.

Still need help?

Submit your enquiry with as much detail as possible and our team will review it quickly and respond with the most helpful next step.

Submit your enquiry now