Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Solicitor Directory (Landlord & Tenant Law)

We’re curating a verified directory of trusted landlord & tenant solicitors who meet The Landlord Association’s standards for expertise, turnaround time and transparent pricing. The full directory will go live shortly. In the meantime, here’s how to get help now.

Go to Legal Support Hub Book Legal Advice

Verified Partners

Firms are screened for landlord expertise, regulatory standing, response SLAs and clear fee structures.

Matched to Your Case

We’ll soon offer smart matching by issue type (Section 8/21, arrears, deposit disputes, eviction defence, HMO, licensing).

Transparent Pricing

Clear estimates and fixed‑fee options wherever possible—no surprises.

Directory categories (launching soon)

Section 21 / Accelerated Possession Coming soon

Section 8 / Rent Arrears & Breach Coming soon

Deposit Disputes & S21 Rescue Coming soon

Repairs, Disrepair & Counterclaims Coming soon

Licensing, HMOs & Notices Coming soon

Commercial & Mixed‑Use Coming soon

Need help now? Visit Legal Support Hub Apply to join the TLA directory

Are you a firm already in progress with TLA? You don’t need to re‑apply—we’ll contact you for directory onboarding.

Frequently asked questions

When will the directory launch?

We’re finalising partner onboarding. Initial listings will appear shortly, followed by full category search and matching.

How are firms verified?

We assess landlord expertise, professional standing, response times, pricing clarity and member feedback from live cases.

Can I get help today?

Yes—use the Legal Support Hub or book legal advice for immediate assistance.