TLA Partner Programme & FAQs

Possession (Section 8), rent arrears, unlawful eviction and harassment, serious disrepair (including damp and mould), compliance disputes, and RRA 2025 interpretation queries. We route based on urgency, geography, and your stated specialisms.

Within 24 hours, same-day for emergencies. The expected format is: acknowledge receipt, confirm conflict checks are done, request any missing documents, and provide an indicative next step with a realistic timeframe.

Yes — co-branded explainers, checklists, and webinars are available under the Premium programme, subject to compliance sign-off. These are scheduled quarterly and agreed with TLA’s editorial team in advance.

Landlord building and contents insurance, Rent Guarantee Insurance (RGI), boiler and home emergency cover, tenant liability insurance, and portfolio multi-property policies. RGI in particular sees strong take-up given the current arrears environment.

Yes — use unique quote URLs, phone tracking codes, or UTM parameters. For Premium Partners we can add callout modules directly on relevant Knowledge Base pages to drive targeted traffic to specific products.

Energy switching, smart meters, broadband, VoIP for letting agents, water service partners, and sustainability upgrades (insulation, heat pumps) with landlord-ready customer journeys. We want partners who understand void period management and multi-property switching.

By trade, postcode and urgency. We pass brief job notes, photos where available, and contact details. Partners quote promptly and keep TLA updated on progress and completion. Response targets match the urgency flag on the job.

Not mandatory. Clearly state your service hours and emergency capability at onboarding and we will route after-hours requests accordingly. Partners with emergency cover get flagged in the routing system for time-sensitive jobs.

Directory listings, contextual placements in guides and templates, newsletter mentions, and campaign features. Premium Partners also get homepage spotlights, co-branded webinars, dedicated email features, and quarterly campaign planning with the TLA team.

Yes — popular options include fee discounts, free initial assessments, or fast-track booking slots for TLA members. We align timing with relevant content releases and compliance updates where possible for maximum relevance.

Yes — case studies with anonymised member details or consented testimonials can be featured in our member success stories hub. These are a popular and effective trust-building format for partners.

Standard listing with no fee, Verified tiers with performance placement, and Premium with fixed sponsorship and content packages. Some categories also use tracked revenue share. The right model depends on your funnel — we scope this during the onboarding conversation.

In limited categories and regions, via Premium. Exclusivity requires demonstrated coverage, consistent SLA adherence and strong conversion performance. It is reviewed quarterly against agreed benchmarks.

We operate a fair, documented process with response targets for all parties. All complaints are logged and reviewed. Persistent unresolved issues can affect placement and partner status. We expect the same professional standards from partners that our members expect from TLA.

Primary contact details, response hours, regions covered, service list, brand assets (logo, short bio), tracking links, and a short member-facing copy block describing what to expect when they contact you. We also need the signed partner agreement before we go live.

Typically 3–7 working days from signed agreement and assets received. Premium content slots (webinars, featured guides) are scheduled quarterly in advance. Listing and routing can usually go live faster than content placements.

Absolutely. Many partners pilot in one or two regions, then scale coverage based on conversion rates and capacity. We update routing rules as you expand with no re-onboarding required.

We follow UK GDPR. Only the information necessary for the partner to contact and quote is shared. Data processing terms covering both parties are included in the standard partner agreement. We do not pass data to third parties beyond the referred partner without consent.

For higher volume partners we can support tracked URLs and secure webhook notifications covering lead received and status update events. This is scoped and agreed during onboarding for partners where volume warrants it.