Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

RRA 2026 Ready — Protected Member Document

TLA Agent Fact Sheet | Renters’ Rights Act 2026 Compliance Guide

A practical compliance guide for letting agents and property managers covering the Renters’ Rights Act 2026, the official government Information Sheet requirement, Section 13 rent increases, updated agency responsibilities, portfolio compliance and next steps in England.

Download Document Back to Library Member Account

Free with membership

RRA 2026 ready

Editable document

Document Summary Protected Download

TLA Agent Fact Sheet | Renters’ Rights Act 2026 Compliance Guide TLA member document library.

Member Document Document category.

Free with TLA membership Included with Landlord, Business and Agent plans.

Guidance-led resource: Supports compliance organisation. Does not legally certify compliance.

Protected member download

Download TLA Agent Fact Sheet | Renters’ Rights Act 2026 Compliance Guide

Included with your eligible TLA membership. Access the full document library from your member account.

Member access

Download this member document

WPDM protected

TLA Agent Compliance Resource

TLA Agent Fact Sheet

Renters’ Rights Act 2026 — Compliance Guide

This Renters Rights Act 2026 agent guide explains what letting agents and property managers must now do, how the official Information Sheet requirement works in practice, and what steps are needed to keep managed portfolios compliant.

A practical agent-facing compliance guide covering the Renters’ Rights Act 2026, operational responsibilities, documentation standards, portfolio-wide compliance, rent increase procedures, and the distinction between the official government Information Sheet and TLA’s own compliance briefings.

Important: This TLA Fact Sheet is a practical compliance briefing. It does not replace the official government Information Sheet that must be provided to tenants in the prescribed manner.

What this guide covers

The official government Information Sheet requirement
Agent responsibility for service across managed properties
Section 13 rent increase procedures
Removal of old AST and Section 21 assumptions
Updating tenancy agreements and terms of business
Documentation, delivery logs and audit trail standards
Portfolio-wide compliance and operational next steps

Best for

Letting agents updating managed property procedures
Property managers reviewing compliance workflows
Agencies needing a clear operational guide to RRA 2026
Teams briefing landlords on the new framework

Related TLA support

Operational note: Where you manage a tenancy on behalf of a landlord, the official government Information Sheet must still be provided in the prescribed format. TLA guidance should be treated as a support tool, not a substitute.

Member download: Log in to access this agent compliance guide and keep a saved copy available for internal training, landlord briefings, and portfolio-wide compliance planning.

TLA Agent Fact Sheet | Renters’ Rights Act 2026 Compliance Guide

1 file(s) 17kb

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Document purpose

A practical member resource.

TLA member documents support landlords, agents and property managers with tenancy setup, compliance preparation, record keeping and day-to-day property management under the Renters' Rights Act 2026 framework.

Best used for: tenancy files, compliance workflows, record keeping, managed lettings, notices and pre-tenancy preparation.

General coverage

What TLA documents support

Tenancy setupTemplates and records for new and existing tenancy arrangements.
RRA 2026 readinessDocuments updated for the Renters' Rights Act 2026 framework.
Compliance recordsOrganised record keeping for deposits, notices and certificates.
Repairs and evidenceContractor, inspection and communication log support.
Notices and lettersStatutory and operational notice templates for common situations.
Editable formatsDocuments designed for property-specific completion and filing.

Legal disclaimer: Documents provided by The Landlord Association are for general compliance support and document preparation only. They do not constitute formal legal advice. Members should adapt documents to the specific tenancy, property and management arrangement. Legal advice should be taken where required, especially before serving notices, starting possession proceedings or relying on documents in a formal dispute.