The Landlord Association · Contact & Support

How can we help you?

Choose what you need below and go straight to the right team or service. No endless forms, unnecessary detours or pages sending you in circles.

Find the right department ↓Browse help articles

Contact the right team

Select the reason you're contacting TLA. Commercial enquiries go directly to Partnerships; member questions go through member support; legal enquiries have their own route.

Membership & account support

Membership access, billing, renewals, account queries and general help. Use the support feature in My TLA and include your membership ID if you have one.

Open member accountFor self-help: Knowledge Base

Partnerships & trusted services

Commercial partnerships, Partner Hub listings, Nationwide opportunities, business collaborations and service-provider enquiries.

Email the Partnerships teamWant to become a service partner? Submit an application

Disputes & claims

Landlord and tenant disputes, tenancy disagreements and matters requiring a structured claim. Choose the most appropriate submission rather than emailing general enquiries.

Report a disputeTo open a legal support claim: Start a claim

Help, guidance & AI support

Quick answers to general property, rental and compliance questions, including help understanding which TLA service is right for you.

Open TLA AI AssistantBrowse articles and guides: Knowledge Base

Other specific requests

Submit supporting documents→ Request legal advice / review→ Explore TLA membership→

Office & support hours

Monday to Friday: 9:00am to 5:00pm
Weekends and bank holidays: closed
Typical response: 24 to 48 working hours

Company details

TLA is the trading name of TLA Commercial Partnerships Ltd, registered in England and Wales, company number 16844398. Registered with the ICO as a data controller, number ZC284633.
Registered office and company information

Before contacting us: Include your membership or case reference where available. Do not email passwords, full card details or sensitive documents unless you are using an appropriate secure submission route. Our AI assistant provides general information, not a substitute for individual legal advice.