Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

How Can We Help You?

Choose the right option for faster support. From legal help to membership – everything you need is one click away.

📨 Start a Legal Claim

Begin your tenancy dispute claim quickly and securely.

⚠ Report a Dispute

Report tenancy issues for mediation and resolution support.

📅 Book Legal Advice

Schedule a call with legal experts for tailored guidance.

📤 Submit Documents

Upload tenancy evidence or supporting files securely.

❓ Ask a Legal Question

Submit your tenancy law questions and get expert answers.

👤 Membership

Join TLA for free or explore premium membership benefits.

⚖ Partner with Us

Join our network of solicitors & service partners.

📚 Knowledge Base

Browse FAQs, guides, and resources for landlords & tenants.

📂 Download Media Kit

Access TLA branding, guidelines, and media assets.

📧 Email Us Directly

Average response time: 24–48 hours

Contact The Landlord Association

We're here to assist you with rental law, membership queries, and partner opportunities. Reach out via the details below or visit our Knowledge Base for instant help.

📍 Registered Office

The Landlord Association
31 Larcombe Road, Boscoppa
St. Ives, Cornwall
PL25 3EZ

📞 Get in Touch

Phone: 01736 796 (include your 6-digit Membership ID)

Email: legal@landlordassociation.org.uk

🕒 Office Hours

Mon – Fri: 9:00am – 5:00pm

Weekends & Bank Holidays: Closed

Average response: 24–48 hours

Prefer instant answers? Our AI-powered assistant TLA AiGent is available exclusively in your Member Dashboard. You can now access the ‘Contact Us’ feature in your member dashboard for faster support and instant answers to your questions.