Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

AI-first support, membership and compliance hub

How can we help you today?

Start with TLA's AI Property Management Assistant for immediate answers to common landlord, tenant, agent and compliance questions. When further help is needed, choose the specialist route that best matches your enquiry.

Ask the AI Assistant Report a Dispute Browse the Knowledge Base

AI answers first Get immediate guidance before contacting support

Document submission Send relevant evidence and tenancy records

RRA 2026 support Compliance resources and structured reviews

Membership assistance Joining, access and account support

Human team available Direct contact when no listed route fits

Typical response target: 24–48 working hours

Do not submit passwords or full payment details

Include your reference number where available

Choose your route

Get to the right support faster

Select the option that most closely matches your enquiry so your information can be directed to the correct service, resource or support pathway.

Start here

Ask the AI Property Management Assistant first

Get immediate guidance on common tenancy, compliance, document, landlord, tenant and property management questions before opening a support request or contacting the TLA team.

Open AI Assistant

Legal support

Start a Legal Support Claim

Open a structured support request and provide the key facts, timeline and documents relating to your tenancy matter.

Disputes

Report a Dispute

Report a landlord, tenant, deposit, repair or tenancy disagreement for review and appropriate support routing.

RRA 2026

Full RRA Compliance Review

Request a structured review of your tenancy documents, records and readiness for the Renters' Rights Act 2026 framework.

Documents

Submit Supporting Documents

Upload tenancy records, notices, correspondence, evidence or other files required for an existing TLA support request.

Guidance

Ask a Legal Question

Submit a focused housing or tenancy law question for review, referral or appropriate next-step information.

Resources

Knowledge Base

Browse practical guides, explanations, checklists and support resources covering the UK private rental sector.

Membership

Membership and Account Help

Explore membership options or get help with joining, access, account information and available member resources.

Partnerships

Partner with TLA

Explore opportunities for legal firms, property service providers and commercial organisations to work with TLA.

Media

TLA Media Kit

Review TLA audience information, campaign formats, commercial opportunities and partnership visibility options.

Important: TLA provides practical resources, structured support pathways and access to relevant services. General website information is not a substitute for advice based on the specific facts of an individual legal matter. Response times may be longer during periods of exceptional demand.

Contact The Landlord Association

We're here to assist you with rental law, membership queries, and partner opportunities. Reach out via the details below or visit our Knowledge Base for instant help.

📍 Registered Office

The Landlord Association
31 Larcombe Road, Boscoppa
St. Ives, Cornwall
PL25 3EZ

📞 Get in Touch

Phone: 01736 796 (include your 6-digit Membership ID)

Email: legal@landlordassociation.org.uk

🕒 Office Hours

Mon – Fri: 9:00am – 5:00pm

Weekends & Bank Holidays: Closed

Average response: 24–48 hours

Prefer instant answers? Our AI-powered assistant TLA AiGent is available exclusively in your Member Dashboard. You can now access the ‘Contact Us’ feature in your member dashboard for faster support and instant answers to your questions.