Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Business Tier Membership - The <a href="https://landlordassociation.org.uk/" class="ilj ilj--auto" data-ilj="1">Landlord Association</a>

Business Tier Membership

Professional membership for Letting Agents & Property Management companies that work as a team. One membership can cover your core office function, with up to 5 team seats included so everyone can use the tools, templates, and support in one place.

🏢

Business Tier

£249/year

Annual billing only

Save £99 vs Monthly Equivalent

Includes up to 5 team seats

Team membership with up to 5 staff seats included (invited by the business owner)
Verified Business Badge & directory listing with logo
Agency/PM Dashboard & comprehensive document library
Premium Compliance Packs (AST, HMO, block management)
Monthly Legal Updates & regulatory checklists
Priority Case Handling & dedicated support
Client Referral System & lead generation tools
Professional Certification & ongoing training resources
Industry Networking & strategic partnerships
Advanced Analytics & portfolio reporting dashboard
White-Label Tools for your clients & landlords
Bulk Document Generation & template customization
Enhanced Legal Support & dispute resolution services

Join Business Tier - £249/year

👥 Built for teams, not individuals

Most property businesses run on shared responsibility: operations, compliance, renewals, arrears, inspections, onboarding, and customer care. Business Tier is designed to support that reality.

Your membership includes up to 5 team seats. This means one account owner can invite up to five colleagues to access the tools and member areas, so your team can work consistently and stay aligned on process.

One membership for your business, used across your core team
Up to 5 seats included (the owner invites team members)
Consistent compliance approach across staff and portfolios
Faster turnaround: the right person can submit documents or raise tickets immediately
Clear control: the business owner manages access and seats

🎯 Why Choose Business Tier?

Join hundreds of successful letting agents and property managers who trust TLA for their compliance and growth needs.

500+ Business Members

98% Satisfaction Rate

24/7 Priority Support

£99 Annual Savings

📋 What Happens After You Join?

Get started in minutes with our streamlined onboarding process:

Instant access to Business Dashboard & document library

Invite your team members (up to 5 seats included)

Verified badge added to your TLA directory profile

Start leveraging white-label tools for your clients

💼 Perfect For Your Business

Whether you're a boutique agency or managing hundreds of properties, Business Tier scales with you:

Letting agents with growing portfolios
Property management companies
Block management specialists
Agencies seeking competitive advantage
Businesses wanting verified credibility
Teams needing centralized compliance tools

Managing multiple portfolios or need a custom solution?

Contact Our Team