Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Submit a Document

Upload evidence or supporting material for your ongoing case, dispute, or legal support request. Once submitted, it will be securely reviewed by the TLA legal team and linked to your member dashboard.

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You must be a member to access this content.

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View Your Dashboard

All uploaded documents are securely stored and tracked under your legal case or request. Return to your dashboard to review status, submit new queries, or chat with support.

Go to My Dashboard →

Frequently Asked Questions

What types of documents can I upload?

You can upload tenancy agreements, deposit correspondence, maintenance requests, invoices, check-in/out reports, or any tenancy-related evidence. Supported formats include PDF, DOCX, JPG, and PNG.

Do I need to be a member to submit a document?

Yes. Document uploads are only available to members. Please log in or join free to access this service.

How do I track my submission?

After uploading, your file will be visible in your Member Dashboard under “My Documents” or “My Tickets.” You’ll also receive email updates if your case progresses.

Will someone review my upload?

Yes. Each document is reviewed by our legal support team. If your upload relates to an ongoing case, it will be reviewed alongside your existing file and responded to appropriately.

Can I submit more than one file?

Absolutely. You can include multiple files in one submission, or upload more at a later stage. Please ensure each upload is clearly titled for reference.

Is there a file size limit for uploads?

Yes, each file can be up to 10MB. For larger files, compress the document or contact our support team for assistance.

Are my files safe and secure?

Absolutely. All uploads are encrypted and stored securely in compliance with UK GDPR regulations. Only you and the TLA legal team can access them.

Can I edit or remove a file after uploading?

You can upload updated versions anytime. If you need a file removed, please contact support via your Member Dashboard.

How quickly will someone review my upload?

Documents are typically reviewed within 24–48 hours during working days. Urgent cases can be flagged in your message for faster handling.

What happens after I submit my documents?

You’ll receive an email confirmation and the file will appear in your Member Dashboard under My Documents. The legal team will review it and respond if action is required.

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