Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

← Back to Legal Support Hub

Start a Claim

Begin a new legal claim or case submission by completing the form below. Our team will assess your claim and contact you through your Member Dashboard with next steps or documentation.

🔒 Members Only

You must be logged in to access legal support. Join our community or sign in to continue.

Track Your Questions Anytime

View submitted claims, support ticket replies, and upload evidence securely via your TLA member dashboard.

Frequently Asked Questions

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches. Each submission will be reviewed by our legal support team.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some cases may require additional documentation services, which are quoted before proceeding.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days. Urgent cases may be prioritised depending on severity and available evidence.

Where can I check my claim status?

All updates will be posted in your Member Dashboard. You’ll also receive email alerts if action is required on your part.