Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Landlord Association | TLA - The Landlord Association

An open letter to Shelter Scotland

Rent Control in Scotland: Questions Raised for Shelter Scotland by Landlords Summary: Shelter Scotland’s new chief executive has expressed a willingness to collaborate with private landlords to tackle the housing crisis. However, landlords are calling for clear evidence on the impact of rent control policies in Scotland before constructive dialogue can progress. SEO Focus Keyword: […]

Renters’ Rights Act is already driving a surge in tenant complaints

Renters’ Rights Act Spurs Significant Rise in Tenant Complaints Ahead of Implementation Summary: The Property Ombudsman has reported a 58% increase in tenant complaints between November 2025 and February 2026 compared to the previous year, attributing this surge to growing awareness of tenant rights ahead of the Renters’ Rights Act coming into force on 1 […]

Renters’ Rights Act is already driving a surge in tenant complaints

RICS warns rental supply is still falling

RICS Highlights Ongoing Decline in Rental Property Supply Amid Market Uncertainty Summary: The latest RICS UK Residential Market Survey reveals that while tenant demand remains stable, the supply of rental properties continues to fall. This ongoing reduction in landlord instructions, combined with geopolitical tensions and rising mortgage rates, is contributing to a cautious outlook for […]

RICS warns rental supply is still falling

RICS Highlights Ongoing Decline in UK Rental Supply Amid Market Uncertainty Summary: The latest RICS UK Residential Market Survey reveals that rental supply continues to fall despite stable tenant demand, with landlord instructions declining. Geopolitical tensions and rising mortgage rates are dampening market confidence, affecting both sales and rental sectors, which landlords and agents should […]

Tenant retention driven by landlord relationships

Tenant Retention in the UK Private Rented Sector Hinges on Landlord Relationships Summary: New research from LRG’s Winter 2025/26 Lettings Report reveals that UK tenants prioritise a strong relationship with their landlord or letting agent over rent levels when deciding to stay long term. With the Renters’ Rights Act coming into effect, landlords who focus […]

Exemption from MTD on age/other basis?

Exemption from Making Tax Digital: Age and Other Considerations for UK Landlords Summary: A UK landlord aged 73 successfully obtained an exemption from Making Tax Digital (MTD) by writing to HMRC explaining difficulties with digital software due to age and other personal challenges. This case highlights that exemptions from MTD can be granted based on […]

Section 24’s long shadow: what a decade of tax reform has really done to rental housing supply

Section 24 Tax Changes: A Decade of Impact on UK Rental Housing Supply Summary: Since its introduction in April 2017, Section 24 has significantly altered the tax treatment of mortgage interest for individual landlords in the UK. Nearly ten years on, its effects on rental housing supply, landlord behaviour, and the wider housing market remain […]

Rent rises show regional split in February – ARLA Propertymark

Rent Growth Varies Across UK Regions in February, ARLA Propertymark Reports Summary: February saw a mixed picture for rental prices across the UK, with some regions experiencing notable increases while others faced declines. This regional variation highlights ongoing affordability challenges and suggests the private rented sector is adjusting rather than undergoing sharp corrections. SEO Focus […]

City with the busiest letting agents revealed

City Ranking Revealed for Letting Agents with the Highest Workload in the UK Summary: New research from tenancy platform Propoly shows that letting agents in Nottingham manage the highest number of rental listings per office among major UK cities, with an average of 35 homes each. This highlights significant operational pressures on agents in high-demand […]

Author: Landlord Association