Consultation on changes to the TI&A Standard

Recent updates from the Regulator of Social Housing (RSH) have concluded a consultation on amendments to the Transparency, Influence and Accountability (TI&A) Standard, including the introduction of a new Tenant Satisfaction Measure (TSM) focused on electrical safety checks. These changes reflect evolving government directives aimed at enhancing landlord accountability and tenant safety, with significant implications for landlords, letting agents, and property managers operating in England.

Background to the TI&A Standard Consultation

The consultation, which ran from 9 December 2025 to 3 March 2026, sought views on proposed revisions to the TI&A Standard, the Consumer Standards Code of Practice, and Tenant Satisfaction Measures. The TI&A Standard governs how social housing providers engage with tenants and manage transparency and accountability. The consultation also addressed updates to the Consumer Standards Code of Practice and introduced a new TSM specifically targeting electrical safety checks, reflecting recent legislative changes concerning landlord responsibilities.

These revisions stem from government directives to incorporate updated requirements on landlord competence, conduct, and tenant access to information. The RSH’s role includes ensuring that social housing providers meet these standards, and the consultation process allowed stakeholders to provide feedback on the proposed changes before finalisation.

Electrical Safety Checks Tenant Satisfaction Measure

A key focus of the consultation was the introduction of a new Tenant Satisfaction Measure relating to electrical safety checks. This measure aligns with recent safety regulations requiring landlords to conduct regular electrical inspections and ensure compliance with safety standards. The TSM aims to provide a clear benchmark for tenant satisfaction regarding the management and communication of electrical safety within their homes.

On 11 June 2026, the RSH published its response to this part of the consultation, including the finalised wording for the TSM Technical Requirements. This marks a significant step in formalising expectations around electrical safety, with the new TSM set to become a critical component of landlord compliance and tenant assurance moving forward.

Other Proposed Changes and Consultation Outcomes

Beyond electrical safety, the consultation covered updates to the TI&A Standard and Consumer Standards Code of Practice concerning landlord competence and conduct, as well as Social Tenant Access to Information Requirements (STAIRs). These changes aim to strengthen tenant rights to information and improve the standards of landlord behaviour and organisational transparency.

The RSH has completed its analysis of responses in these areas and is preparing a final decision statement and associated documentation for board consideration. The decision statement and new requirements are expected to be published in the summer, providing clarity on the regulatory expectations for social housing providers.

Accessing Consultation Documents and Further Information

The RSH has made available a range of documents related to the consultation, including the decision statement, annexes detailing the electrical safety checks TSM, lists of respondents, and regulatory impact assessments. While many documents are provided in PDF format, accessible HTML versions are also available to ensure inclusivity for users of assistive technology.

Landlords and agents seeking further information or requiring documents in alternative formats can contact the RSH directly via email. These resources offer valuable insight into the detailed changes and the rationale behind them, supporting landlords in understanding their evolving obligations.

What this means for landlords

Landlords, letting agents, and property managers should be aware that the introduction of the electrical safety checks TSM will likely increase scrutiny on how electrical safety is managed and communicated to tenants. Compliance with the new TSM will be essential to demonstrate adherence to regulatory standards and to maintain tenant trust.

Additionally, the broader updates to the TI&A Standard and Consumer Standards Code of Practice may require landlords to review their policies on tenant engagement, transparency, and access to information. Staying informed about these changes will help landlords anticipate compliance requirements and avoid potential enforcement actions.

What TLA members should consider

• Review current electrical safety inspection processes and documentation to ensure they meet the forthcoming TSM requirements.
• Assess tenant communication strategies regarding safety checks and information access to align with updated standards.
• Monitor the publication of the final decision statement and incorporate any new obligations into compliance frameworks promptly.
• Engage with training and resources, such as those offered by the TLA Academy, to stay updated on regulatory changes and best practices.
• Consider liaising with legal or compliance professionals to interpret the impact of the revised TI&A Standard and Consumer Standards Code of Practice on existing tenancy agreements and management practices.
• Ensure accessibility of information for tenants, particularly those using assistive technologies, in line with Social Tenant Access to Information Requirements.

TLA Training Academy

The Landlord Association provides structured guidance, compliance education and practical support for landlords, letting agents and property professionals. Members can access training and resources designed to help them stay organised, informed and prepared.

Landlords can explore the Academy here: https://landlordassociation.org.uk/tla-academy/

Those looking to join and access member support can register here: https://landlordassociation.org.uk/get-started-with-the-landlord-association/

TLA update

The Landlord Association is continuing to expand its support, resources and partner network for landlords, tenants, agents and property professionals across the UK. Service providers interested in working with TLA can register their interest here: https://landlordassociation.org.uk/become-a-tla-service-partner/