Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Membership Checkout | TLA - The Landlord Association

Membership Information

You have selected the Corporate Member membership level.

Trusted Partner Pro

For Large Agencies, Multi-Branch Teams & Enterprise Property Organisations

Corporate Membership is now aligned with the Agency Trusted Partner Pro package in the new TLA Partner Services Hub. It combines enterprise team access and connected compliance tools with TLA's most complete agency profile, engagement and property-advertising entitlements.

Team member accounts included Pro profile subject to approval

Your Trusted Partner Pro presence

Complete Trusted Partner microsite Publish your organisation, services, locations, departments, team, credentials, contact routes and opening hours.

TLA verification and badge toolkit Unlock approved badge downloads, verification links and website embed code after the applicable checks are approved.

Suitability-based landlord matching Be considered by service, location, portfolio fit and live capacity rather than payment-based ranking.

Direct messaging and engagement analytics Use Pro-level engagement tools and visibility insights within the Partner Hub as they become available.

Unlimited approved property adverts Publish eligible rental stock and management opportunities with featured images and supporting galleries.

Advanced ORBIT collaboration entitlement Prepare for deeper Partner Hub and ORBIT collaboration without affecting neutral suitability matching.

Connected enterprise services

New ORBIT Property & Compliance Suite Connect properties, documents, certificates, key dates and tenancy activity across your organisation and managed portfolios. Explore ORBIT → New TLA AI Document Studio Create structured landlord and agency documents through guided workflows and connect supported output to the relevant ORBIT record. Open the Document Studio → Pro Trusted Partner Services Hub Manage the most complete Agency Partner presence and find independent verified legal and specialist providers when external support is required. Explore Partner Services → Onboarding Now

Legal and specialist support through the Trusted Partner network

Corporate Membership does not include the former Corporate or Agent SoS pathways. Organisations can identify and contact suitable independent legal and specialist providers through the Trusted Partner Services Hub.

Enterprise team access

Invite and manage up to 50 team members under your organisation, each with secure access to the relevant dashboards, tools and connected workspaces.

Annual membership: £995/year

Membership access begins after checkout

PMPro level 22 maps to Agency Trusted Partner Pro. Trusted status, verification, badge assets, public Pro presentation and matching eligibility activate only after the applicable onboarding and evidence checks are approved by TLA. Network providers remain independent businesses and TLA does not guarantee service or outcomes.

The price for membership is £995.00 now and then £995.00 per Year.

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Group Account Information

This purchase includes 50 additional seats.

Group members will be able to claim the Corporate Property Management – Team Member membership level.

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