Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Membership Checkout | TLA - The Landlord Association

Membership Information

You have selected the Agency Member membership level.

Agency Membership

For Independent Letting Agents & Property Management Teams

Agency Membership combines TLA's compliance platform and team tools with an upgraded Trusted Agency Partner presence in the new Partner Services Hub. Build a complete public agency profile, complete TLA's onboarding and verification process, and become discoverable to landlords looking for suitable agency support.

Team member accounts included Trusted profile subject to approval

What Agency Membership includes

Full Trusted Agency Partner microsite Publish your organisation, services, locations, team, credentials, contact routes and opening hours.

Onboarding and TLA verification Submit applicable evidence and activate verified status once the required checks are approved.

Suitability-based landlord matching Be considered by service, location, portfolio fit and capacity rather than payment-based ranking.

Trusted Partner badge and website toolkit Access approved badge downloads, verification links and embed code after Trusted status is activated.

RRA-ready agency documents Use updated agreements, notices, management templates and compliance resources.

One approved property advert Publish an eligible agency property listing once its content has been completed and approved.

New connected agency services

New ORBIT Property & Compliance Suite Connect properties, documents, certificates, key dates and tenancy activity across your agency workspace. Explore ORBIT → New TLA AI Document Studio Create structured landlord and agency documents through guided workflows and connect supported documents to the relevant ORBIT record. Open the Document Studio → New Trusted Partner Services Hub Manage your upgraded agency presence and connect with independent verified legal and specialist partners when external support is required. Explore Partner Services → Onboarding Now

Legal support through the Trusted Partner network

Agency Membership does not include the former Agent SoS pathways. Where legal or specialist help is needed, members can identify and contact suitable independent providers through the Trusted Partner Services Hub.

Annual membership: £599/year

Membership access begins after checkout

Trusted Partner status, public verification, badge assets and matching eligibility activate only after the applicable onboarding and evidence checks are approved by TLA. Network providers remain independent businesses and TLA does not guarantee service or outcomes.

The price for membership is £599.00 now and then £599.00 per Year.

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Group Account Information

This purchase includes 15 additional seats.

Group members will be able to claim the Property Management – Team Member membership level.

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