Most renters are unaware of the Renters’ Rights Act

Summary: A recent survey by the TDS Charitable Foundation reveals that 69% of private renters in England are unaware of the Renters’ Rights Act or do not understand its implications. The findings highlight a significant gap in awareness just before the Act’s implementation on 1 May, raising concerns about whether the government and sector stakeholders have done enough to inform tenants of their new rights.

Majority of Renters Unaware of New Legislation

Research conducted by the TDS Charitable Foundation found that only 32% of private renters in England had heard of the Renters’ Rights Act and understood some of its provisions. The survey, carried out before the Act came into force on 1 May, showed that 69% of renters either had never heard of the legislation or did not know what it meant for them.

This lack of awareness raises questions about the effectiveness of government communication regarding key reforms, including changes to possession procedures and rent increase regulations.

The Act Marks a Significant Shift

Dr Jennifer Harris, head of research at the TDS Charitable Foundation, described the Renters’ Rights Act as a historic turning point that could greatly strengthen protections in the private rented sector. However, she emphasised that such rights only benefit tenants if they are aware of them and understand how to exercise them.

Dr Harris expressed concern that awareness was particularly low among groups most vulnerable to challenges in the rental market, such as students, low-income tenants, and those living in shared accommodation.

Low Awareness Among Vulnerable Groups

The survey, which included over 2,000 private renters, found that 47% of students had never heard of the Act. Similarly, awareness was lower among low-income tenants and those residing in bedsits or shared houses.

One notable provision of the Act makes it easier for tenants to challenge rent increases that exceed market rates. Despite this, 78% of renters were unaware of the Tribunal responsible for hearing such cases.

Limited Impact on Pet Ownership Intentions

The survey also explored whether the reforms would lead to a rise in pet ownership among renters. Only 14% of respondents said they intended to seek permission to keep a pet as a result of the changes.

Dr Harris welcomed government efforts to raise awareness but stressed that there remains considerable work to be done. She called on landlords, letting agents, advice services and sector organisations to help ensure renters understand their rights and how to enforce them.

Practical support for TLA members

With the Renters’ Rights Act introducing new tenant protections and procedural changes, landlords and agents must stay informed and organised to manage compliance effectively. TLA’s new property management and compliance platform, ORBIT™, currently available in BETA testing, is designed to help landlords and letting agents organise property details, manage key documents, and keep track of compliance activities in one place.

TLA membership also provides access to practical guidance and compliance resources tailored to the evolving private rented sector. These tools can assist landlords in understanding legislative changes, reviewing tenancy procedures, and maintaining accurate records to respond confidently to tenant queries and regulatory requirements. Readers interested in practical support can explore TLA membership or learn more about ORBIT™ BETA access.