1. Introduction
The Landlord Association ("TLA", "we", "us", "our", "Association") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (landlordassociation.org.uk) or interact with our services.
2. Who We Are
TLA is an unincorporated association providing legal resources, guidance, and membership services to landlords, tenants, legal professionals, and the general public in England and Wales. We are the Data Controller under UK data protection law.
3. What Information We Collect
- Name and contact details (email address, phone number)
- Address (if provided by members or users)
- Business information (for solicitors, partners, or listed services)
- Login details and account preferences (if you register)
- Payment details (processed securely via third-party platforms e.g., Stripe)
- Form submissions (membership forms, legal enquiries, directory listings)
- Technical data such as IP address, browser type, and usage information via cookies
4. How We Collect Your Data
- Membership registrations and renewals
- Solicitor panel or service submissions
- Contact forms and enquiries
- Newsletter subscriptions
- User account creation
- Cookies and analytics tools (e.g., Google Analytics)
5. Legal Basis for Processing
- Consent – where you have actively given permission
- Contract – to fulfil a service or membership agreement
- Legitimate Interests – to manage and improve our services and communicate relevant updates
- Legal Obligation – where required by law
6. How We Use Your Information
- Provide access to member services and resources
- Manage solicitor or service directory submissions
- Respond to your enquiries and requests
- Process membership payments and renewals
- Improve website performance and usability
- Send relevant legal updates, newsletters, or announcements (with opt-out option)
7. How We Share Your Data
- Secure third-party service providers (e.g., Stripe, email platforms, hosting services)
- Legal or regulatory authorities where required by law
- Partners involved in delivering legal services or resources
8. Data Retention
- For active membership or solicitor listings: while the account/listing is live and up to 12 months after termination
- For legal queries and correspondence: up to 6 years
- For analytics and cookies: up to 26 months (Google Analytics default)
9. Your Data Rights
Under UK data protection law, you have the right to:
- Access a copy of your data
- Correct any inaccuracies
- Request deletion of your data
- Object to certain types of processing
- Withdraw consent at any time
To exercise your rights, email us at legal@landlordassociation.org.uk.
10. Cookies
We use cookies to improve your browsing experience. You can control cookies through your browser settings. See our Cookie Policy for more details.
11. Security
We use industry-standard measures to keep your data safe, including HTTPS, firewall protection, and secure data access controls.
