TLA <a href="https://landlordassociation.org.uk/insurance-partners/" class="ilj ilj--auto" data-ilj="1">Landlord Insurance</a> Survey 2025
🔒 Confidential Survey | November 2025

UK Landlord Insurance Survey

We're preparing to launch the TLA Trusted Partner Hub, and your input is important to help us understand landlord priorities across the UK. Your feedback will support our internal research and help us assess which insurance providers may be suitable for inclusion in the Hub.

TLA does not provide financial advice, insurance advice, or make personal recommendations. Any insurer or service provider featured within the Trusted Partner Hub will be presented on a strictly non-advisory basis and will be selected using transparent assessment criteria focused on member feedback, service quality and market benchmarking.

All survey responses are used solely for research and service-development purposes.

If you choose to receive further information once our partner(s) are confirmed, you may be contacted with general information only about any provider included in the Hub. This is not financial promotion or advice, and the decision to engage with or switch to any provider remains entirely your own.

⏱️ Takes approximately 8-12 minutes to complete

Section 0 of 9

📋 Important Information

Your responses are completely anonymous. We do not collect identifying information, and all data will be aggregated for market research purposes only.

  • This survey takes 8-12 minutes to complete
  • All questions marked with * are required
  • You can provide additional comments throughout the survey
  • Results will help inform better insurance products for UK landlords
1 Current Insurance Provider

Tell us about your current landlord insurance

Select all that apply

2 Provider Satisfaction

Rate your experience with your current provider

Very Dissatisfied Very Satisfied
Poor
Below Average
Average
Good
Excellent
Poor
Below Average
Average
Good
Excellent
Poor
Below Average
Average
Good
Excellent
Poor
Below Average
Average
Good
Excellent
3 Claims Experience

Tell us about your claims history and experience

4 Premiums & Pricing

Help us understand premium trends

£ per year (total for all properties)
5 Customer Service

Rate accessibility and responsiveness

6 Policy Understanding

Help us understand policy clarity issues

Select all that apply

7 Switching Intent

Would you consider changing providers?

Very Unlikely
Unlikely
Neutral
Likely
Very Likely

Select your top 3 priorities

Rate each factor (1=Not Important, 5=Very Important)

8 About Your Portfolio

Help us understand your landlord business

9 Final Thoughts

Any additional feedback you'd like to share?

Ready to Submit?

Thank you for taking the time to complete this survey. Your feedback will help shape better insurance products for UK landlords.

Your responses are anonymous and will be used for market research purposes only. TLA is not authorised by the Financial Conduct Authority to provide financial or insurance advice. Any information collected through this survey is for research and service-development purposes only. Any insurer or service provider presented through the TLA Trusted Partner Hub will be shown on a non-advisory basis, and nothing should be interpreted as a personal recommendation or inducement to purchase. Members should consider their own circumstances and seek regulated advice if required.

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Thank You!

Your feedback has been submitted successfully. Your input is invaluable in helping us understand the UK landlord insurance market and advocate for better products and services for landlords like you.

The Landlord Association Team