Description
Maintenance Request Log — Landlord Record
This internal landlord and agent record tracks repair and maintenance requests received during a tenancy, including how each request was acknowledged, actioned, completed and confirmed.
What this document covers
- Property and tenancy details
- Awaab’s Law response categories
- Repair request date and reporting method
- Issue description and priority level
- Acknowledgement and inspection dates
- Contractor instruction and action taken
- Completion date and tenant confirmation
- Evidence retained, cost and status fields
This document is for internal use and should be used alongside tenant repair requests, contractor work orders and communication records.
Why this is important under RRA 2026
Repair response records are increasingly important under the RRA 2026 framework and Awaab’s Law obligations. Landlords and agents should be able to show when a hazard was reported, how quickly it was acknowledged, what action was taken and when works were completed.
A clear maintenance log helps demonstrate that repair obligations were managed properly and that evidence has been retained.
When should landlords use this log?
Use this log for every meaningful repair or maintenance issue reported by the tenant, identified during inspection, raised by a contractor or flagged by a local authority or third party.
Evidence and compliance checks
- Keep the original tenant repair request
- Record acknowledgement and inspection dates
- Record contractor instruction and completion
- Retain photos, invoices and completion evidence
- Escalate serious hazards within the relevant timeframe
Important legal note
Failure to record repair handling can weaken a landlord’s position in disrepair complaints, enforcement action, ombudsman investigations or possession proceedings where property condition is disputed.
Keywords: maintenance request log, landlord repair record, Awaab’s Law, repair evidence, RRA 2026 maintenance, property maintenance
Categories & Tags
The Landlord Association (TLA)