Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Membership Checkout - The Landlord Association (TLA)

Registration

Complete your membership setup

Create your account below — you’ll get instant dashboard access once submitted.

Step 1 of 2

Membership Information

You have selected the TLA Tenant Hub (Free Membership) membership level.

Tenant Hub (Free Membership)

Welcome to the TLA Tenant Hub — Your Gateway to Expert Support and Resources

Join the UK’s fastest-growing property association and take control of your tenancy experience. As a free TLA member, you gain instant access to essential tools, expert insights, and community support that help you stay informed and protected throughout your tenancy.

🏠 Essential tenant tools + trusted guidance

Here’s what you’ll get as a TLA Tenant Hub Member

✓

Unlimited access to guides and templates for repairs, deposits, and tenancy issues

✓

Expert housing law updates and practical legal insights

✓

Step-by-step checklists to manage common disputes confidently

✓

Access to our knowledge base with 100+ resources

✓

Community alerts and essential housing news that actually matters

✓

Upgrade anytime with on-demand add-ons for advanced case support, mediation, and professional document services (no subscriptions — only when you need them)

Be part of a trusted community with over 15,000 tenants already benefiting from TLA’s resources — saving time, money, and stress. Join free today and take the first step towards confident, informed renting.

Instant access after signup

The price for membership is £0.00 now.

Do you have a discount code?

Account Information

Username

Password

Confirm Password

Email Address

Confirm Email Address

Full Name LEAVE THIS BLANK

Already have an account? Log in here

Personal Information

I am a..

Phone

Best number for support. Format: +44 20 1234 5678

Primary Region

We tailor alerts by region

I agree to Terms & Privacy

You agree to our Terms & Privacy Policy

Send me partner updates

Occasional updates and offers from trusted TLA partners

Tenant Information

Household Size

People who will live with you

Move Timeframe

When are you looking to move?

Monthly Rent Band

Your expected monthly rent

Pets

Include assistance animals

I may need a guarantor

Tick if a guarantor may be required

I agree to the Terms and Conditions

Processing...

Registration Helper

You're one step away from full member access

Complete your registration to unlock member tools, templates, expert guidance and personalised support. You can update your preferences at any time in your account.

🔁 Switch Membership Option ⬅️ Back to Home

What happens next

Your account is created and you’re redirected to your member dashboard.

You’ll receive an email with setup guidance and key links.

Start using tools immediately — templates, compliance tracking, and SOS support when you need it.

Privacy & GDPR

🔒 Secure processing

We use your information to create and manage your membership, provide essential service updates, and (only if you choose) send newsletters or partner offers. You can update your preferences at any time in your account settings.

View Privacy Policy Need help? Contact Support

Tip: Use the same email you want access linked to your dashboard.

Fast onboarding • No fluff

Membership Information

Account Information

Personal Information

Tenant Information

Communication Preferences & Data Consent

Welcome to TLA

Loading...