Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Landlord Documents -- Tenancy Agreements Archives | TLA

PRS Database Registration Notice | Landlord Compliance

PRS Database Registration Notice PRS Database Registration notice templates help landlords confirm that a rental property has been registered and that key tenancy information has been recorded for compliance under the Renters’ Rights Act 2026. What this document covers PRS registration number and registration date Registered landlord and property details Tenant-facing confirmation of database registration […]

How to Rent Checklist 2026 | Landlord Compliance (RRA Ready)

RRA 2026-ready checklist for landlords to confirm that all required tenancy documents have been provided before the tenancy begins.

TLA Assured Periodic Tenancy Agreement — RRA 2026 Ready (Residential Lettings)

Editable RRA 2026-ready periodic tenancy agreement for landlords, replacing outdated fixed-term AST templates and supporting Section 13 rent increase rules, Section 8 possession procedures and updated tenant protections.

Landlord Document Pack | Essential RRA 2026 Templates UK

The complete RRA 2026 landlord document pack from The Landlord Association. Includes essential tenancy templates, statutory notices, compliance records, rent tracking tools, repair logs, communication logs and possession evidence documents for landlords and agents.

TLA Tenant Welcome & Compliance Letter (RRA 2026 Ready)

RRA 2026 Compliant Document Tenant Welcome & Compliance Letter A professionally structured landlord-to-tenant welcome letter designed to confirm compliance, set expectations, and establish a clear tenancy framework from day one. 📄 What this document does This letter provides tenants with a clear overview of their tenancy, compliance documents, responsibilities, and key contact details. ⚖️ Why […]

Pre-RRA Model Assured Shorthold Tenancy Agreement (AST)

Model Agreement for a Shorthold Assured Tenancy (AST)