Description
Contractor Work Order & Completion Record
This TLA document records contractor instruction, access arrangements, works completed, invoice details and tenant confirmation for repair or maintenance works.
What this document covers
- Property and work order reference details
- Contractor company, trade and contact information
- Trade registration and insurance confirmation
- Scope of works, materials and authorised spend
- Access arrangements and tenant notice
- Authorisation and contractor acceptance
- Works completed and follow-up requirements
- Invoice, payment and tenant confirmation sections
This document supports the Maintenance Request Log and helps evidence that repair obligations were actioned and completed.
Why this is important under RRA 2026
Landlords and agents need clear evidence that repair issues were instructed, accessed, completed and confirmed. This is especially important where repairs involve health and safety risks, damp, mould, serious hazards or Awaab’s Law response timeframes.
A properly completed work order creates a cleaner audit trail between tenant reports, contractor action, invoice records and completion evidence.
When should landlords use this record?
Use this document whenever a contractor is instructed to inspect, repair, replace, attend, quote or complete works at a rental property.
Evidence and compliance checks
- Check contractor credentials where relevant
- Record the authorised spend limit before work starts
- Keep evidence of tenant notice and access arrangements
- Retain invoices, photos and completion evidence
- Record tenant comments where works are disputed
Important legal note
Where works relate to safety, gas, electrical, damp, mould or serious hazards, landlords should ensure appropriately qualified contractors are used and all supporting evidence is retained.
Keywords: contractor work order, repair completion record, landlord repairs, contractor instruction, Awaab’s Law evidence, maintenance completion record
Categories & Tags
The Landlord Association (TLA)