Letting Agency Terms of Business Agreement

Letting Agency Terms of Business Agreement Template

This professionally drafted Letting Agency Terms of Business Agreement from The Landlord Association (TLA) is designed for UK-based letting agents to formalise their service arrangement with landlords. It outlines all core responsibilities, obligations, and payment terms in a clear, legally sound manner, helping avoid disputes and ensuring regulatory compliance.

Whether you're a newly registered letting agent or an established property management company, using a formal terms of business agreement is a critical part of your client onboarding process. This template ensures that every client relationship begins on a clear and transparent footing — reducing risk and building trust from the start.

📌 What's Included in the Agreement?

The document covers the following key sections:

• Agent responsibilities – marketing, referencing, tenancy management, inspections
• Landlord obligations – property condition, legal documents, and communication
• Fee structures – including letting fees, management fees, and renewal charges
• Termination terms and breach conditions
• Client money handling and redress scheme compliance
• GDPR compliance, data handling and lawful basis for contact

It also contains optional clauses for rent guarantee products, energy performance guidance, and maintenance authorisation limits.

👤 Who Should Use This Document?

• Independent letting agents operating under their own business or brand
• Large-scale property management firms onboarding new landlord clients
• Freelancers or consultants offering letting support services
• Agencies expanding their portfolio with sub-agency or partnership agreements

📅 When to Use the Terms of Business

This agreement should be signed before any property marketing or tenancy work begins. It acts as a binding contract to protect both parties and outline payment terms in writing. We recommend revisiting and renewing the agreement annually, or when changing fee structures or service levels.

✅ Why This Template Stands Out

Created by legal professionals and reviewed by our solicitor partners, this agreement reflects the latest in UK letting legislation, including:

• Consumer Rights Act 2015
• Tenant Fees Act 2019
• Client Money Protection (CMP) regulations
• Right to Rent and AML responsibilities

It has been structured for ease of use and readability, making it simple to tailor for different property types, fee packages, and landlord profiles.

⚖️ Legal Support from TLA

🔗 Related Resources

• Agent Document Pack – Full suite of compliant agent documents
• Partner Resources Hub – Logos, links, and campaign support
• Member Downloads – Access all legal templates in one place

Every professional letting agent should operate with a signed Terms of Business Agreement. This document helps protect you from disputes, secures your fees, and demonstrates a commitment to high standards. Download it now to elevate your agency operations.