Ombudsman Membership Notice | Landlord Redress Compliance

Why this is important for landlords

The Renters’ Rights Act 2026 places greater emphasis on landlord accountability, complaint handling and access to redress. Providing tenants with clear information about redress scheme membership helps demonstrate that the landlord is operating transparently and professionally.

A written ombudsman membership notice gives tenants a clear route for unresolved complaints while helping landlords evidence that key information has been provided.

When should this notice be issued?

This notice should be provided at the start of the tenancy, alongside the tenancy agreement, How to Rent guide, deposit prescribed information and other statutory documents.

It can also be reissued if the landlord changes redress scheme, renews membership details, changes managing agent, or updates the tenant complaint process.

Best practice for landlords

• Keep redress scheme membership active and up to date
• Provide tenants with scheme name and membership number
• Explain that tenants should first raise complaints with the landlord
• Keep a copy of the issued notice in the tenancy file
• Update the notice if membership details change

Using a standard ombudsman membership notice supports better communication, clearer complaint handling and stronger RRA 2026 compliance records.