Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Enhance Your Property Portfolio MOT with TLA's Exclusive Offer

Name: Enhance Your Property Portfolio MOT with TLA's Exclusive Offer
Availability: InStock

Property/Portfolio MOT (Renters’ Rights Act)

RRA-ready compliance review mapping your tenancy documents, processes and property standards to the new Renters’ Rights Act. Get a prioritised action plan with renewal timers and template recommendations. Members: 100% off for a limited time.

Description

📘RRA-ALIGNED COMPLIANCE REVIEW

Renters’ Rights Act MOT

Map your portfolio to the new Act with a prioritised action plan and renewal timers.

4.9★

Member Rating

77K+

Landlords

Fast

Turnaround

✅ What’s Included

RRA Checklist Mapping
Complete review vs new Act

Priority Action Plan
Fixes with renewal timers

Template Pack
Periodic ASTs & policies

SOS Escalation
Route to solicitor partner

📘Key Areas We Review

Periodic AST compliance
Section 21 sunset impact
Decent Homes Standard
Awaab’s Law timelines
PRS Ombudsman readiness
Landlord registration pack
Bidding/discrimination rules
Deposit protection updates

⏱️ Turnaround

Typically 3-5 working days once documents complete. Urgent reviews available.

📘Coverage

England & Wales only. Designed for RRA compliance requirements.

📘Documents We’ll Need

Current AST & addenda, inventories
Deposit protection + Prescribed Information
Safety certificates (Gas, EICR, EPC, alarms)
Licensing documentation or exemptions
Current adverts & tenant selection policies

????

Limited Time: Members 100% Off

Current TLA landlord members receive this MOT completely free. Discount applied automatically at checkout.

Property/Portfolio MOT (Renters’ Rights Act)

Description

Renters’ Rights Act MOT

✅ What’s Included

📘Key Areas We Review

⏱️ Turnaround

📘Coverage

📘Documents We’ll Need

Limited Time: Members 100% Off

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