Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Tenancy FAQs

This section answers the most frequently asked questions from both tenants and landlords about tenancy agreements, notices, responsibilities, and dispute procedures in England and Wales. All answers are based on current UK law and best practice guidance from The Landlord Association (TLA).

📄 Tenancy Agreement Questions

Do I need a written tenancy agreement?
A written agreement is strongly recommended and protects both parties. TLA provides free templates for single tenants, joint tenants, and lodgers.
Can I end my tenancy early?
Only if the agreement includes a break clause or with landlord consent. Fixed-term tenancies usually require mutual agreement.
What happens at the end of the fixed term?
The tenancy becomes periodic (rolling monthly) unless a new fixed term is signed.

🏠 Property Condition & Repairs

Who is responsible for repairs?
Landlords are legally responsible for structural repairs, heating, hot water, gas, and electrics. Tenants must keep the property reasonably clean and notify issues quickly.
Can I withhold rent for disrepair?
Only under very specific legal conditions. Always seek legal advice before doing so. TLA can help with a repair request letter or disrepair claim support.

📬 Notices & Ending Tenancies

How much notice do I need to give?
Tenants on periodic tenancies usually need to give at least 1 month. Landlords must give 2 months via Section 21 (currently) or follow Section 8 rules if there are lega