EXCLUSIVE LANDLORD REPORT
United Kingdom (UK) Landlord Insurance
Claims Experience & Service Benchmark 2025-2026
An 87-page, insurer-facing benchmark report based on 4,127 verified TLA landlord respondents, providing detailed insight into claims handling, renewal pricing, documentation clarity, sentiment and trust drivers across the UK landlord insurance market.
Summary
This report provides a detailed, landlord-centred view of how UK landlord insurance providers are performing on the dimensions that matter most to policyholders: claims handling timelines, communication quality, documentation clarity, renewal pricing, and overall trust.
Based on responses from 4,127 verified landlord members of The Landlord Association, representing 18,439 properties, the study combines quantitative metrics with structured open-text feedback to highlight where insurers are meeting expectations and where friction is most acute.
The analysis is designed for direct use by claims, pricing, underwriting, product and customer experience teams. It focuses on how landlords experience core processes in practice, rather than on high-level brand awareness or marketing perception.
Scope & Reasons to Buy
Scope
- Full claims journey benchmarking – from notification and documentation through to outcome and settlement satisfaction.
- Renewal pricing perceptions, shopping behaviour, and switching intent over the next 6–12 months.
- Policy wording comprehension, key areas of confusion, and the practical impact of exclusions and conditions.
- Underinsurance indicators, including rebuild cost awareness and how sums insured are set and updated.
- Segmented findings by portfolio size, experience, region, claim history, and landlord age band.
- Comparative positioning of provider types (direct, broker-distributed, digital-first, specialist landlord brands).
Reasons to Buy
- Understand how landlords experience claims and renewal processes today, in their own words and scores.
- Benchmark your performance against cross-market landlord expectations, not just your own customer base.
- Identify specific touchpoints where communication, documentation or digital journeys are creating friction.
- Support internal business cases for investment in claims transformation, digital service or wording simplification.
- Provide claims, underwriting and CX teams with an independent evidence base for experience redesign.
Table of Contents
Access Levels & Pricing
Choose the access level that fits your needs. All tiers include lifetime access with a one-time payment.
Full online access to the complete 87-page report. Perfect for individual researchers and quick reference.
✓ Complete online report
✓ Lifetime access
✓ All appendices & tables
✓ Mobile-friendly viewing
Online access + downloadable PDF + team distribution rights. Best for departments and strategic planning.
✓ Everything in Online tier
✓ Downloadable PDF (87 pages)
✓ Print-ready format
✓ Team distribution rights
✓ Internal presentations
Multi-user package with additional formats and consultation. Designed for large teams and organizations.
✓ Everything in PDF Bundle
✓ 10 named user accounts
✓ PowerPoint deck
✓ Excel data tables
✓ 30-min consultation call
✓ Priority support
✓ Instant access upon payment
✓ Lifetime access (no expiration)
✓ One-time payment (no recurring fees)
✓ Email confirmation with access instructions
✓ Secure payment processing
Frequently Asked Questions
What formats is the report delivered in?
Online Access tier: Gated online HTML version accessible via your member dashboard.
PDF Bundle & Enterprise tiers: Online access + downloadable PDF (87 pages, print-ready).
Enterprise tier also includes: PowerPoint presentation deck and Excel data tables with all Appendix B statistics.
Can my team share the report internally?
Online Access: Individual use only, one user account.
PDF Bundle: You may distribute the PDF internally within your organization for team use and presentations.
Enterprise: Up to 10 named users get individual online access + unlimited team distribution rights for all formats.
Does this report include brand-by-brand league tables?
No. The focus of the study is on cross-market experience and expectations, not on publishing comparative ranking tables. The analysis is structured around themes, drivers and patterns that can be used by all insurer teams to understand and improve performance without brand-specific league tables.
Can I upgrade from Online Access to PDF Bundle later?
Yes. Contact research@landlordassociation.org.uk and pay the difference (£300). We'll upgrade your access and send you the PDF download link within 24 hours.
Is this data drawn from TLA members only?
Yes. All 4,127 respondents are verified landlords within The Landlord Association's membership base of 56,113 active landlord members. No external consumer panels or purchased lists were used. This means the findings reflect the experiences of an engaged, professionally minded landlord cohort actively managing UK rental properties.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal via secure checkout. All transactions are processed securely through our encrypted payment gateway. You'll receive instant access upon successful payment.
How quickly will I get access after purchase?
Online Access & PDF Bundle: Instant access. You'll be redirected to your member dashboard immediately after payment, and receive a confirmation email with access links within 2 minutes.
Enterprise: Online and PDF access is instant. Our research team will contact you within 24 hours to set up your 10 named users, deliver PowerPoint/Excel files, and schedule your consultation call.
Can I get an invoice for accounting purposes?
Yes. All purchases automatically generate a PDF invoice sent to your email address. For Enterprise purchases requiring specific invoice formats or purchase orders, contact research@landlordassociation.org.uk before purchasing.
If you would like to verify that this report fits your internal objectives, request a sample excerpt, or discuss custom licensing options, please
contact:
Email: research@landlordassociation.org.uk
Web:
https://landlordassociation.org.uk/
We typically respond within 4 business hours.
Ready to Access the Full Report?
Join insurance companies, MGAs, and brokers using this research to improve claims handling, pricing strategies, and customer experience.
All tiers include lifetime access • One-time payment • No recurring fees