Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

📁 Access 50+ Legally Approved Templates

Welcome to the official Member Downloads Centre from The Landlord Association (TLA) — your trusted resource for legally compliant documents tailored for landlords, tenants, and letting agents across England and Wales.

✅ Instant access to over 50 ready-to-use templates
🔒 Court-ready and legally sound for real-world use
🎨 Colour-coded by member type for easy navigation
📥 Simple to download, fill, and submit

Jump to Downloads

Featured Documents

Explore our most popular, legally sound document templates—handpicked for landlords, tenants, and letting agents. These featured documents are regularly downloaded by members and are essential for managing key tenancy milestones, ensuring compliance, and resolving disputes with confidence. All templates are professionally formatted, court-ready, and available in editable DOCX format.

Most Downloaded:

Model AST Tenancy Agreement

A legally robust, easy-to-edit AST tenancy agreement template for landlords and agents. Fully compliant with UK rental law and ideal for starting or renewing tenancies confidently.

Total Views: 112,304
Total Downloads: 89,742

Download DOCX

Landlord Essential:

Section 21 Notice Template

Serve a legally valid ‘no-fault’ eviction notice with our trusted Section 21 template. Structured for simplicity and speed, and suitable for possession under current legislation.

Total Views: 96,228
Total Downloads: 78,543

Download DOCX

Tenant Essential:

Deposit Deduction Dispute Letter

Challenge unlawful deposit deductions with this ready-made dispute letter. Crafted to support tenants recovering their deposit fairly, based on housing law and best practice.

Total Views: 87,450
Total Downloads: 65,120

Download DOCX

Agent Essential:

Letting Agency Terms Of Business Agreement

A professional, clear Terms of Business agreement for letting agents and property managers. Defines duties, services, and client responsibilities to protect all parties involved.

Total Views: 73,884
Total Downloads: 59,308

Download DOCX

TLA Member Document Library

Browse and download legally compliant document templates for landlords, tenants, agents, and shared use. Free membership required to access.