Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Compliance Audit - The Landlord Association (TLA)

Landlord Compliance Audit

A fast, structured check of everything that matters—deposit & PI, certificates, licensing, notices and statutory prerequisites—so your next move is safe and court-ready.

🔍 Risk ratings • 📋 Priority fixes • ⚖️ Section 21/8 prerequisites checked

£89

Landlord Compliance Audit

FAST • THOROUGH

✓ Deposit & Prescribed Information checklist
✓ Gas, EICR, EPC, smoke/CO alarms
✓ Licensing (HMO/selective/Additional)
✓ Right to Rent, Section 48/47, notices prerequisites

Know your risk—before you serve or file

We review key tenancy and property obligations across England & Wales so you can issue notices or claims confidently.

You’ll get a concise report with risk ratings, priority fixes, and any remedial steps/timelines to shore up your position.

What we check

A practical audit focused on what courts and councils actually look for.

💰 Deposit & PI

Protection timing, scheme, PI service, cap, deductions wording and remedy steps.

📜 Notices prerequisites

How to Rent, EPC, Gas Safety, EICR, selective/HMO licence status & exemptions.

🏷️ Section 48/47

Landlord’s address for service, agent details and rent demand compliance.

🏠 Certificates & alarms

Gas, EICR, EPC validity; smoke & CO alarms—testing and documentation.

🪪 Right to Rent

Checks, copies, follow-ups and permissible occupiers/guarantors.

🗂️ Documents & clauses

AST terms that affect enforcement, plus addenda, inventories and schedules.

Outcomes you’ll get

🧭

Clear action plan

Priority fixes with plain-English steps and timelines.

🛡️

Protect your claim

Reduce technical defences before serving S21/S8 or filing.

⚡

Faster progress

No resets from avoidable mistakes or missing documents.

Audit process

Info & docs

Secure intake for tenancy details and certificates.

Review & verify

We check dates, service, validity and gaps.

Report & fix plan

Risk ratings + priority fixes and templates.

Next steps

Serve, remedy or escalate—your choice.

Purpose-built to protect your timeline

Courts and schemes are strict on technicalities. We identify and fix issues early so notices and claims stand up.

Need help implementing the fixes? We can pair this with our Deposit Compliance, Notice Packs or Possession Filing add-ons.

LANDLORD ADD-ON Audit • Remedy • Progress

Concise report with risk ratings
Priority fixes & template wording
Advice on timing & service
Smooth escalation to solicitors if needed

✅ Get Audit — £89

🧾

Court-aware checklisting

Focused on items that trip claims and notices most often.

What’s included

🔎

Document review

AST, addenda, certificates, licensing and service history.

🧮

Risk ratings

High/medium/low impact with reasons and references.

🛠️

Priority fixes

Remedy steps, timelines and optional templates.

🧭

Next-step plan

Guidance for serving notices or filing claims safely.

Docs & details we’ll ask for

Property & parties — address, landlord/agent details, tenant names
Tenancy — AST, start date, current status (fixed/periodic), rent
Deposit — amount, scheme, PI served (docs/dates)

Certificates — Gas Safety, EICR, EPC (latest copies)
Licensing — HMO/selective licence or exemption evidence
Service history — How to Rent, notices, alarm testing notes

FAQ

Is this for England & Wales only?

Yes. Processes differ in Scotland and Northern Ireland.

How quickly do I get the report?

Typically very fast once we have the documents. Tell us if it’s urgent and we’ll prioritise where possible.

Can you help fix issues you find?

Absolutely. We’ll recommend the right add-ons (e.g., Deposit Compliance, Notice Packs, Possession Filing) and can hand over to a solicitor partner if needed.

Will this guarantee my Section 21?

No service can guarantee outcomes, but the audit is designed to meet the prerequisites and reduce technical defences.

🧾

Get your compliance audit today

Fix gaps, protect your notices and move forward with confidence.

✅ Get Audit — £89 🧭 Landlord SOS Hub

🔍 Risk-based report • 🛠️ Priority fixes • 🧭 Clear next steps

Explore SOS Service Hubs

Central SOS Hub Landlord SOS Hub Tenant SOS Hub

Sign In