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Agent Terms of Business & Fee Transparency | SOS Service | The <a href="https://landlordassociation.org.uk/" class="ilj ilj--auto" data-ilj="1">Landlord Association</a>
Agent / Property Manager SOS

Agent Terms of Business & Fee Transparency

We draft or refresh your Letting Agent Terms of Business (ToB) and implement full Fee Transparency across your website and branch. Delivered with a compliance checklist and implementation snippets, aligned to Consumer Rights Act 2015 (fees display), Tenant Fees Act 2019, Client Money Protection rules, and redress requirements.

Compliant ToBTailored to your services
Web + Branch FeesTable + A4 poster
CMP & RedressClear, prominent display
Get SOS — Draft my ToB Read FAQs Includes: Website fee table + poster

What you get

  • Legally‑sound ToB covering scope of service, commissions & fees, client money handling, termination and notices, consumer cancellation (off‑premises), GDPR/data, complaints & redress.
  • Fee Transparency pack: website HTML fee table + branch A4 poster template with CMP & redress scheme logos/placeholders.
  • Compliance checklist mapped to CRA 2015 display duties, TFA 2019 prohibitions, CMP 2019 regulations, and advertising standards.
  • Implementation guidance for Elementor/WordPress + proofing round.

Quality score based on TLA review rubric (internal).

What's Included

Everything you need to publish compliant fees and a clear, fair Terms of Business that landlords actually read and sign.

1) Drafted Terms of Business

We deliver a robust ToB tailored to your agency model (let‑only, rent‑collection, fully‑managed, HMO, build‑to‑rent) with schedules you can toggle on/off. Clauses include: scope, service levels, commissions, additional charges, deposits & client money, inspections, maintenance authority, data processing, conflicts, indemnities, limitation, termination & notice, complaints & redress, jurisdiction, and e‑signature readiness.

2) Website Fee Table (HTML)

Copy‑paste HTML to publish landlord and tenant fees as required by the Consumer Rights Act 2015: inclusive of VAT, clear descriptions, and any referral/mark‑up disclosures. Includes placeholders for Redress and CMP badges and branch details.

3) Branch A4 Poster

Printable poster layout for your office window/desk showing headline fees, CMP status, redress membership, and trading name details. Styled to TLA's theme with clear accessibility contrast and scannable QR to your web fee page.

4) Fee Transparency Checklist

Action list against CRA 2015 display duties, Tenant Fees Act 2019 permitted payments, CMP 2019 regulations, and ASA guidance on price qualifiers. Use it to audit web pages, branch signage, email footers, and property ads.

5) Implementation & Proofing

We provide Elementor drop‑in blocks, placement guidance, and one round of edits to ensure your fee table reads clearly and your ToB aligns with your operational workflows.

6) Optional Add‑Ons

HMO addendum, portfolio/enterprise schedules, referral disclosure policy, SLA posters, and multilingual fee pages. Ask during your order.

How It Works

Fast, structured, and aligned to your current workflows.

1 Intake & Pack

We request your current ToB (if any), fee list, website URL, redress/CMP details, and service scope. Provide any regional/HMO specifics.

2 Drafting & Mapping

We draft the ToB and map permitted payments per TFA 2019. We prepare your fee table (web) and branch poster (A4).

3 Implementation Support

Copy‑paste the table HTML into your site (Elementor/HTML widget) and place the poster in‑branch. We guide on page placement & signposting.

4 Proof & Finalise

One round of edits. Final documents delivered (DOCX + PDF). Keep the checklist for annual audits.

Website Fee Table — Copy & Paste

Drop this into an Elementor HTML widget. Adjust values to your agency rates. Keep VAT clarity and include CMP & redress details.

<section class="tla-fees" style="font-family:Inter,sans-serif;color:#e8e8ef;background:rgba(255,255,255,0.04);padding:22px;border-radius:14px;border:1px solid rgba(255,255,255,0.12)">
  <h2 style="margin:0 0 8px 0;background:linear-gradient(135deg,#df29d3,#6e22ff,#4da8da);-webkit-background-clip:text;-webkit-text-fill-color:transparent;font-weight:900;font-size:32px">Agent Fees (Landlords)</h2>
  <table style="width:100%;border-collapse:collapse;font-size:16px">
    <thead>
      <tr>
        <th style="text-align:left;padding:10px;border-bottom:1px solid rgba(255,255,255,0.12)">Service</th>
        <th style="text-align:left;padding:10px;border-bottom:1px solid rgba(255,255,255,0.12)">What's included</th>
        <th style="text-align:left;padding:10px;border-bottom:1px solid rgba(255,255,255,0.12)">Fee (incl. VAT)</th>
      </tr>
    </thead>
    <tbody>
      <tr>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">Let‑Only</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">Marketing, viewings, offers, referencing, AST drafting, move‑in pack</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">___% of rent (min £___)</td>
      </tr>
      <tr>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">Rent Collection</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">Collection, statements, arrears reminders</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">___% of rent</td>
      </tr>
      <tr>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">Fully Managed</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">All above + maintenance handling, inspections, renewals</td>
        <td style="padding:10px;border-bottom:1px solid rgba(255,255,255,0.08)">___% of rent</td>
      </tr>
      <tr>
        <td style="padding:10px">Additional Landlord Fees</td>
        <td style="padding:10px">e.g. Tenancy setup, inventory, check‑out, renewal, compliance packs</td>
        <td style="padding:10px">£___ (incl. VAT)</td>
      </tr>
    </tbody>
  </table>
  <div style="margin-top:12px;font-size:14px;opacity:.85">
    Member of: <strong>[Your Redress Scheme]</strong> · CMP: <strong>[Your CMP Scheme]</strong> · Trading name: <strong>[Legal Entity]</strong>
  </div>
  <div style="margin-top:6px;font-size:13px;opacity:.75">Disclosure: we may receive referral fees/commissions from contractors or insurers. Full details available on request.</div>
</section>

Fee Transparency & ToB Compliance Checklist

Use this to audit your website, branch signage, email footers, and onboarding packs. Click items to mark as completed.

Website shows full landlord fees (incl. VAT), clear descriptions, and any minimums or % rates.
Branch poster visible and consistent with website. Fees match across both.
Redress scheme and CMP membership displayed prominently online and in branch.
Terms of Business references permitted payments in line with the Tenant Fees Act 2019.
Consumer cancellation (off‑premises/online) covered; method of notice provided.
Data protection & UK GDPR processing clauses included (landlord/tenant data, processors).
Complaints procedure and redress pathway referenced in ToB and on website.
Referral fees and financial incentives disclosed appropriately.

FAQs

Do you tailor the ToB to our agency model?

Yes — we map services (let‑only, rent collection, fully‑managed, HMOs, renewals, inspections) and align clauses to your workflows and regions.

Will you implement the fee table on our site?

We provide an Elementor‑ready HTML block and guidance. If you need hands‑on implementation, mention this when ordering.

What regulations does this align to?

Consumer Rights Act 2015 (fees display), Tenant Fees Act 2019 (permitted payments), Client Money Protection Schemes for Property Agents (England) Regulations 2019, and scheme signage requirements for redress & CMP.

Can you add HMO or portfolio schedules?

Yes. We can include optional schedules for HMO management, portfolio/enterprise clients, and additional services.

How long does delivery take?

Standard delivery is 3-5 business days from intake completion. Express delivery (24-48 hours) available for urgent compliance needs.

Do you provide ongoing compliance updates?

We offer annual review packages to keep your ToB current with regulatory changes. Initial delivery includes 6 months of minor update support.

Need Help Choosing?

Our legal team can guide you through compliance requirements and help you select the right service package.

Ready to publish compliant fees?
We'll draft your ToB and provide website & branch fee displays.
👤

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