Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Get Immediate Help & Advice

Submit your dispute, concern, or urgent enquiry and get instant support from TLA's expert team. It's completely free to enquire, and our specialists typically respond within 6 hours – guaranteed within 24 hours maximum. Get the answers you need, fast.

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Frequently Asked Questions

What types of claims can I submit?

We accept claims related to rent arrears, disrepair, unauthorised eviction, harassment, tenancy fraud, or breach of agreement.

Do I need to be a member to file a claim?

Yes. You must be a logged-in TLA member. If you're not yet a member, join free here.

How is my claim reviewed?

All claims are reviewed by our legal support team before any formal contact or legal steps are taken. You’ll receive confirmation and status updates via your dashboard.

Can I include attachments?

Yes. Upload supporting materials such as emails, documents, rent schedules, or evidence photos during submission.

How long will it take?

Initial triage is usually completed within 24–48 hours. You’ll then be advised of next steps via your secure dashboard or email.

Is there a cost for submitting a claim?

Submitting a claim is included in your membership benefits. However, additional legal services or court representation may incur fees, which will be discussed before proceeding.

Will I get legal advice after submitting?

Yes, our team will review your claim and provide initial guidance. Further legal steps will be outlined based on the claim details.

Can I track my claim progress?

Absolutely. Every claim is linked to your dashboard, where you can track updates, upload documents, and communicate with our legal team.

What if my claim involves multiple tenants or landlords?

You can include multiple parties in your claim. Ensure you provide their names and roles clearly when completing the form.

What happens if my claim is urgent?

If your claim is time-sensitive, such as illegal eviction or severe disrepair, mark it as urgent in your submission, and it will be prioritized.