Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

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Contractor Dispute & Chargeback (Agent) | <a href="https://landlordassociation.org.uk/agent-property-management-sos-hub/" class="ilj ilj--auto" data-ilj="1">Agent SOS</a> | The <a href="https://landlordassociation.org.uk/" class="ilj ilj--auto" data-ilj="1">Landlord Association</a>

Agent / Property Manager SOS

Contractor Dispute & Chargeback (Agent)

We stabilise contractor disputes fast — overcharging, non-completion, delays or poor workmanship. Your pack covers issues list, evidence log, staged letters, chargeback narrative (where paid by card), and settlement options.

Evidence PackPhotos · quotes · comms

Staged LettersChase · escalate · LBA

ChargebackCard/bank dispute ready

Get SOS — Contractor Dispute Read FAQs

What you get

✓
Issues list & chronology distilled from your comms and instructions.
✓
Evidence index (before/after photos, quotes, invoices, messages, scope).
✓
Staged letters (chase → escalation → letter before action).
✓
Chargeback/indemnity narrative for card or bank disputes.
✓
Settlement scripts and fallback steps.

Structured, fair and proportionate — built for busy agency teams.

What’s Included

A practical dispute toolkit from first chase to resolution.

1) Case Assessment

Clarify scope, contract terms, instructions and outcomes sought.

2) Evidence Index

Organise proofs (photos, messages, quotes, invoices, inspections).

3) Staged Letters

Chaser, escalation and LBA templates with timeframes.

4) Chargeback Narrative

Card/bank wording and exhibit references to maximise outcomes.

5) Settlement Scripts

Negotiation angles and proportional remedies.

6) Close-Out Note

Learning points and supplier file update checklist.

Order: Contractor Dispute Pack Book Legal Advice Report a Dispute

How It Works

Fast triage → structured letters → outcome.

1Intake & Chronology

We review instructions, comms, photos and invoices.

2Evidence Pack

Index proofs and prepare exhibits for quick reference.

3Staged Letters

Issue timed letters with clear actions and deadlines.

4Chargeback/Indemnity

If paid by card/bank, submit dispute with exhibits list.

5Settle or Escalate

Negotiate outcomes; reserve further rights if unresolved.

Readiness Checklist

✓

Original instruction/scope and any variations.

✓

Quotes, invoices, proof of payment, and photos.

✓

WhatsApp/email/message threads with contractor.

✓

Any inspection notes or tenant reports.

✓

Preferred settlement outcomes.

FAQs

Can you contact the contractor?

By default we prepare the letters for your team. Direct liaison available on request.

How do chargebacks work?

We frame the dispute to your card issuer/bank with exhibits and timelines.

What if the contractor threatens legal action?

We’ll adjust tone and preserve rights; legal representation can be arranged.

Get SOS Now Book Legal Advice Report a Dispute

Contractor dispute dragging on?

We’ll build the pack, stage the letters, and drive a fair outcome.

Order this SOS View FAQs