Online property viewings have become an increasingly common practice, particularly for tenants relocating from abroad or other parts of the UK. For landlords, these virtual viewings offer a practical way to pre-screen prospective tenants in high-demand areas before arranging in-person visits, saving time and resources.

Methods of Conducting Virtual Property Viewings

There are several approaches to virtual property viewings, each with distinct advantages depending on the property and the needs of landlords and tenants.

Live Video Calls

Live video calls are conducted in real time using standard video-call platforms. This method allows prospective tenants to ask questions instantly and request to see specific details not always visible in photographs, such as storage spaces or views from particular rooms. Live calls also provide a clearer understanding of the property’s layout and atmosphere, which can be difficult to assess from photos alone, even when high-quality images and floor plans are included in the listing.

It is important that all communication, decisions, and transactions remain within secure platforms like OpenRent to ensure clarity and maintain a full record of the tenancy process.

Pre-recorded Video Tours

Pre-recorded video tours are filmed in advance, typically as straightforward walkthroughs on a smartphone, and shared with prospective tenants. These videos enable tenants to gain a clear impression of the property before initiating contact with the landlord, helping them decide whether to pursue the property further. This method is especially useful for tenants unable to attend viewings in person, such as those relocating from overseas.

Hybrid Approach

A combined approach utilising both pre-recorded videos and live calls can be effective. Tenants can first watch a pre-recorded video to understand the property’s general layout, then request a live call to explore specific questions or details in real time. This method balances convenience with the opportunity for personalised interaction.

Preparing for a Virtual Viewing: Guidance for Landlords

Landlords should ensure the property is clean, tidy, and well-lit before conducting a virtual viewing, as this significantly improves the presentation on camera. If the property is currently occupied, landlords must inform existing tenants and obtain their consent before including them in video calls. Alternatively, tenants may be asked to conduct the video tour themselves, which can be a practical solution when scheduling live calls is challenging.

Testing the camera, microphone, and internet connection in advance is advisable to avoid technical difficulties during the viewing.

Preparing for a Virtual Viewing: Guidance for Tenants

Prospective tenants should review any available pre-recorded videos or photographs prior to the virtual viewing to familiarise themselves with the property’s layout and condition. If the virtual viewing is the only option, tenants should prepare detailed questions concerning storage, heating, appliances, noise levels, and other factors affecting daily living, as they will not have the opportunity to inspect these in person.

If an in-person visit is planned subsequently, the virtual viewing can focus on basic suitability to determine whether a physical viewing is warranted. Tenants should choose a quiet environment for the viewing, ensure their device is fully charged, and have a stable internet connection to prevent disruptions. Keeping a notebook or notes app handy is also useful for recording important information such as room dimensions and storage options.

Progressing to Tenancy Setup

Once landlord and tenant agree to proceed, the tenancy can be established efficiently through platforms like OpenRent. Tenants place a holding deposit by selecting the Rent Now option on the listing (note that tenants in Scotland are exempt from paying a holding deposit). Following landlord acceptance, referencing checks commence.

Successful referencing leads to signing the tenancy agreement and payment of move-in monies. The tenancy agreement, compliant with current legal requirements and allowing for custom clauses, can be reviewed and signed online. The tenancy deposit and first month’s rent are paid securely through the platform, with the deposit secured and rent transferred to the landlord ten days after the tenant moves in, providing assurance for both parties.

With significant changes introduced under the Renters’ Rights Act from 1st May 2026, landlords and tenants will benefit from continued support and compliance through these online services.

Looking Ahead: Trusted Partners Hub Launch

The Landlord Association (TLA) is launching a new Trusted Partners Hub in the first quarter of 2026. This initiative will feature verified and approved service providers selected to support landlords, tenants, and property management businesses. Legal, trades, insurance, financial, mortgage, tenant screening, and other service providers are invited to register their interest to become a TLA service partner.