Landlords face a looming deadline of 31 May to provide tenants with the official Renters’ Rights Act information sheet and, crucially, to prove that tenants have received it. Failure to evidence delivery could result in fines of up to £7,000 per tenancy, placing significant compliance pressure on landlords across the UK.

Deadline for providing Renters’ Rights Act information sheet

The Renters’ Rights Act information sheet, published on 20 March, must be issued to tenants whose agreements began before 1 May 2026. Landlords can send the document by post or email, but the key challenge lies in demonstrating that the tenant has actually received and engaged with the information.

Without clear proof of receipt, landlords risk substantial penalties, with fines set at £7,000 for each tenancy where evidence is lacking. This places a considerable compliance burden on landlords, especially those managing multiple properties.

The challenge of proving receipt

Aviram Shahar, co-founder and chief executive of the compliance platform Lendlord, emphasises the difficulty landlords face: “The requirement itself is straightforward, landlords need to provide the official information sheet to every tenant by 31st May, but the real issue is proving that it has actually been received.”

He explains that the burden of proof rests entirely with landlords, and that traditional methods such as standard emails or proof of posting do not confirm whether the tenant has opened or read the document. “What we are seeing is that this is less about sending a document and more about evidencing service in a way that stands up if challenged,” Shahar adds. This risk is particularly acute for portfolio landlords, as penalties apply per tenancy.

Innovative compliance solutions

To address this challenge, Lendlord has launched a compliance tool designed to meet the receipt requirement by combining document delivery, engagement tracking, and audit trail functions within a single platform. Central to this solution is an in-app acknowledgement feature prompting tenants to confirm they have read the information sheet before proceeding.

The platform also includes an e-signature function, capturing a formal record of receipt, which provides landlords with verifiable evidence that the tenant has engaged with the document. Additionally, the tool offers a tenancy agreement generator, enabling landlords to create solicitor-backed periodic agreements aligned with current statutory requirements.

Tracking and audit capabilities

The system features a dedicated workflow allowing landlords to send the information sheet and monitor whether it has been opened and reviewed. It consolidates signed tenant confirmations and engagement data within one dashboard, ensuring landlords retain verifiable records of delivery and tenant interaction.

This approach is particularly valuable in cases where service of the document is later challenged, providing landlords with a robust audit trail to demonstrate compliance with the Renters’ Rights Act obligations.

What this means for landlords

Landlords must act promptly to ensure they meet the 31 May deadline for providing the Renters’ Rights Act information sheet and, importantly, to secure proof that tenants have received and acknowledged the document. Failure to do so risks significant financial penalties, which can accumulate quickly for landlords with multiple tenancies.

Adopting digital compliance tools that offer formal acknowledgement and tracking features can help landlords mitigate this risk by providing clear, verifiable evidence of service. This is increasingly important as regulatory scrutiny intensifies and the consequences of non-compliance become more severe.

Source: Based on reporting from Property118

TLA Training Academy

The Landlord Association has launched its new Training Academy for UK landlords, providing structured guidance, compliance education, and practical knowledge to support landlords at every stage. Members can now complete the programme and become TLA Certified Landlords at no additional cost as part of their membership.

Landlords can explore the Academy here: https://landlordassociation.org.uk/tla-academy/

Those looking to join and access the full training and certification can register here: https://landlordassociation.org.uk/landlord-association-membership-uk/

TLA update

The Landlord Association is currently onboarding new service providers into its Trusted Partner Hub, a new initiative designed to support landlords, tenants, letting agents, and property managers with vetted, high-quality services. As one of the fastest growing landlord associations in the UK, TLA offers partners direct access to an engaged and active member base at the point of need. Service providers across legal, maintenance, insurance, finance, mortgages, tenant screening, and property services can register their interest here: https://landlordassociation.org.uk/become-a-tla-service-partner/