The government has launched a consultation proposing to grant leaseholders the right to request gigabit-capable broadband connections from freeholders, which cannot be unreasonably refused. This move aims to improve digital connectivity in leasehold flats, addressing a common issue that affects many landlords and tenants in multi-occupancy buildings.

Improving Broadband Access for Leasehold Properties

Currently, leasehold flat owners lack a formal right to request superfast broadband installation from their freeholders, often resulting in slower internet speeds and connectivity challenges. The government’s consultation seeks to change this by enabling leaseholders to make a written request for gigabit-capable broadband, which freeholders would be required to consider fairly. This proposal is part of the wider government strategy to achieve 99% gigabit broadband coverage across the UK by 2032.

Minister for Telecoms, Liz Lloyd, emphasised the importance of fairness and accessibility, stating that these measures aim to level the playing field for consumers regardless of their property type or location. She highlighted that the proposals would particularly benefit properties that face additional challenges in broadband rollout, such as blocks of flats.

Key Details of the Proposed Measures

Under the consultation, leaseholders would need to submit a formal written request to their freeholder, specifying the desire for an appropriate gigabit-capable broadband connection and identifying the property concerned. Importantly, the request would not require leaseholders to provide technical details, building plans, or installation arrangements upfront, reducing the burden on leaseholders before making a request.

The proposals also allow leaseholder landlords to apply for the new right on behalf of their tenants, potentially streamlining the process for rented flats. This aspect is particularly relevant for letting agents and landlords managing multiple leasehold properties who may wish to facilitate broadband upgrades for their tenants.

Implications for Landlords and Property Managers

For landlords and managing agents, these proposals could represent both an opportunity and a responsibility. Improved broadband infrastructure can enhance tenant satisfaction and property value, making flats more attractive in a competitive rental market. However, it also means that freeholders and property managers will need to engage with requests for broadband upgrades and ensure that any installation work is completed to a professional standard.

Andrew Bulmer, CEO of The Property Institute, welcomed the consultation but stressed the importance of quality and safety in installation work. He noted that reliable superfast broadband is essential for modern living and working, and that leaseholders have often been left behind in the digital transition. Bulmer also highlighted the need for qualified professionals and experienced property managers to oversee installations in tall or complex buildings to maintain building integrity.

The consultation also seeks input on whether renters face similar challenges in accessing superfast broadband, indicating a broader consideration of digital connectivity issues in the rental sector.

Next Steps and Consultation Deadline

The consultation is open until 16 February and can be reviewed on the government’s website. Landlords, agents, and leaseholders are encouraged to participate to help shape the final legislation.

TLA Update

The Landlord Association (TLA) is preparing to launch a new Trusted Partners Hub in Q1 2026. This platform will feature verified and approved service providers selected to support landlords, tenants, and property management businesses. Legal, trades, insurance, financial, mortgage, tenant screening, and other service providers interested in joining the hub can register their interest at the TLA website.

This development aligns with the ongoing efforts to improve property management standards and tenant services, complementing initiatives such as the proposed broadband rights for leaseholders.