Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Meet Our Team

The passionate experts behind The Landlord Association, dedicated to transforming the UK rental landscape with innovative legal solutions and AI-powered support.

Daniel Francis

Chief Executive Officer

Visionary leader driving TLA's mission to revolutionize the UK rental market through innovative technology and expert legal guidance for landlords and tenants alike.

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Michael Hart

Head of Legal Affairs

Expert legal practitioner specializing in UK housing law, tenancy regulations, and dispute resolution with extensive experience in landlord-tenant relations.

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Sarah Parker

Chief Technology Officer

AI and technology specialist driving our innovative digital solutions, platform development, and member experience optimization.

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David Wilson

Head of Member Success

Dedicated to ensuring exceptional member experiences, managing support operations, and building lasting relationships with our community.

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Our Mission

We're on a mission to revolutionize the UK rental market through innovative technology, expert legal guidance, and unwavering commitment to fairness. Our team combines decades of property law expertise with cutting-edge AI solutions to create a platform that truly serves both landlords and tenants.

Want to Get in Touch?

Our team is here to help. Reach out with questions, feedback, or partnership opportunities.

Contact Our Team