Tenant Communication & Resolution Support (Agent)

What’s Included

• Initial tenant outreach by email
• Managed email communication support
• One structured phone call where appropriate
• Support negotiating timings, access, arrears discussions or next steps
• Professional communication positioning for agents and property managers
• Landlord/client-facing progress summary
• Written outcome report with recommended next steps
• Support portal document exchange once tenancy details are provided

Suitable For

• Tenant communication breakdowns
• Rent arrears engagement before escalation
• Access refusals for inspections, repairs or compliance works
• Complaint de-escalation and pathway planning
• Pre-notice or post-notice tenant communication
• Agreed surrender or move-out discussions
• Landlord/client reporting where evidence of engagement is needed

What This Service Helps Deliver

This service provides a structured communication layer for agents and property managers. It helps create a clear audit trail, supports early resolution, and gives the landlord or client a professional written update on progress, response and recommended next steps.

What This Service Does Not Include

• No solicitor-led legal representation
• No guarantee that the tenant will respond, cooperate or agree to proposed terms
• No enforcement of any agreement reached
• No formal service of Section 8 or Section 21 notices within this package
• No court proceedings, bundle preparation or litigation support within this package
• No replacement for regulated legal advice where a legal dispute requires solicitor input

Where escalation is required, we will recommend the appropriate Agent SOS service or legal support route.

How It Works

1. Submit the tenancy details, issue summary and relevant documents
2. We review the situation and prepare a communication approach
3. Initial tenant outreach is sent by email
4. We manage the communication process within the package scope
5. One phone call is used where appropriate to clarify position or pathway
6. You receive a written progress and outcome report with recommended next steps

This service is provided by The Landlord Association as a support and guidance offering for agents, property managers and business members. We are not a regulated legal practice and do not provide regulated legal advice. Outcomes depend on tenant engagement, available information and individual circumstances.