Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Repairs & Maintenance Knowledge Hub

Landlords and tenants share responsibilities when it comes to maintaining a safe and habitable rental property. This hub provides guidance on legal repair duties, how to report and document maintenance issues, and the proper course of action when repairs are ignored or disputes arise.

🛠️ Landlord Repair Duties (Legal Overview)

Maintain structure and exterior (walls, roof, windows, etc.)
Ensure water, gas, electricity, and sanitation are in working order
Repair heating and hot water systems
Respond to damp, mould, or safety hazards (under Awaab’s Law and Homes Act)

See full legislation: Section 11, Landlord and Tenant Act 1985

🧾 Tenant Responsibilities

Report all disrepair promptly in writing
Keep the property reasonably clean
Prevent damage caused by misuse or neglect
Allow access for inspections and repairs with proper notice

📨 How to Report a Repair

TLA recommends tenants use written communication when reporting disrepair. Use our pre-formatted templates for legal clarity and timeline tracking.

Keep copies of all messages, photos, and receipts related to the repair issue. This will be critical if legal action is required later.

📢 What If Repairs Are Ignored?

If a landlord fails to act after being notified, tenants can:

Escalate the complaint to the local council’s Environmental Health department
Begin a disrepair claim or compensation request
Use the Homes (Fitness for Human Habitation) Act 2018 to take legal action

Visit the Disrepair Guide for full details.

📂 TLA Disrepair Support Tools

Become a Trusted Repairs & Maintenance Partner

Help thousands of landlords and tenants by joining the TLA Service Partner Hub. Showcase your expertise, generate qualified leads, and grow your business while supporting our members' essential repair needs.

Apply Now

This guidance applies to rental properties in England and Wales. The TLA provides legal templates and resources but does not offer regulated legal advice. Always consult with your local authority or solicitor for serious or urgent disrepair issues.